SDR Supervisor

Description

Job Summary: We are seeking a professional committed to excellence, focused on digital sales, team management, and optimization of online channels to drive company growth. Key Highlights: 1. Commitment to integrity, transparency, and excellence 2. Focus on quality and resource optimization 3. An environment that values diversity and growth Join us in building the future with Rio Ave! At Rio Ave, we create spaces that value and respect people, the city, and the environment. We seek professionals who share our commitment to integrity, transparency, and excellence in everything we do. What do we expect from you? Commitment and a positive attitude to make a difference every day Focus on quality and resource optimization, avoiding waste Collaboration and respect, because we believe in the power of diversity Willingness to grow and learn in an environment that values every talent We value diversity! At Rio Ave, all individuals are welcome to apply, regardless of gender, age, sexual orientation, ethnicity, disability, or socioeconomic background. We believe diverse teams make our company even better! Interested? Then check out the job responsibilities below and join our story! ### **Main Responsibilities** * Contact leads to understand their needs, identify sales opportunities, and supervise the team's daily outreach * Guide marketing on online sales strategies through weekly meetings and alignments to ensure achievement of sales targets and revenue growth * Manage and optimize digital sales channels—including e-commerce, marketplaces, and social media—using management tools to expand the company’s digital presence on a weekly basis * Establish partnerships with online platforms and intermediaries through commercial outreach and negotiations to expand product reach and distribution on a monthly basis * Analyze sales data and performance metrics using BI tools and spreadsheets to identify improvement and optimization opportunities on a daily basis * Collaborate with marketing and content creation by participating in meetings and reviewing materials to develop effective digital campaigns on a biweekly basis * Support the team in managing digital customer relationships—answering questions and resolving issues via online channels—to ensure customer satisfaction and retention on a daily basis * Train the digital sales team through capacity-building sessions and follow-ups to ensure product knowledge and adherence to best practices in online sales on a monthly basis * Evaluate and recommend online sales tools by testing solutions and presenting reports to improve the efficiency of digital operations on a quarterly basis * Monitor digital campaigns by tracking results and suggesting adjustments to maximize conversions and ROI on a weekly basis * Monitor digital customer service using dashboards and reports to ensure high-quality customer support on a daily basis * Track digital project KPIs by updating spreadsheets and systems to monitor departmental performance on a weekly basis. Manage the department’s budget with managerial support, analyzing costs and proposing adjustments to ensure efficient resource utilization on a monthly basis. ### **Technical Requirements** * Bachelor’s degree in Business Administration, Commercial Management, or related fields * Prior experience managing teams * Prior experience in campaign planning, customer relationship management, and digital budget management * Knowledge of e-commerce and marketplaces * Knowledge of digital channel management * Knowledge of digital metrics and KPI analysis * Proficiency with Power BI and CRM tools ### **Behavioral Profile** * Results-oriented * Teamwork * Discipline * Strategic thinking * Assertiveness ### **Benefits** * Psychological counseling * Fuel allowance * Childcare allowance * Birthday day off * Discounts on company products * Parking * Partnership with sports clubs/multi-sport facilities * Partnerships with educational institutions * Health insurance with co-payment and no monthly fee * Dental insurance * Totalpass * Internal university * Meal voucher * Transportation voucher * Commission Minimum Education Level: Bachelor’s Degree