IT Intern

Description

Job Summary: Support the IT team in routine maintenance, technical support, and organization of systems and infrastructure, contributing to the efficiency and security of the cooperative's technological resources. Key Highlights: 1. Support computer, network, and system maintenance and updates. 2. Assist in organizing backups and access control. 3. Interest in building a career in the technology field. **Mission:** Support the IT team in routine maintenance, technical support, and organization of systems and infrastructure, contributing to the efficiency and security of the cooperative's technological resources. **Skills:** * Basic knowledge of computing and networking. * Familiarity with hardware and software maintenance. * Organizational skills and attention to detail. * Proactivity and willingness to learn. * Strong communication and teamwork abilities. **KPIs:** * % of tickets resolved within SLA. * Reduction in recurring issues with equipment and systems. * % of records updated correctly. * Participation in process improvements and organization. * Attendance and punctuality. **Requirements:** * Currently enrolled in an undergraduate or technical program in IT, Computer Science, Networking, or related fields. * Interest in building a career in the technology field. **Main Responsibilities:** * Assist in handling user requests and incidents. * Support computer, network, and system maintenance and updates. * Collaborate in organizing backups and access control. * Support information security and network device monitoring. * Assist in documenting processes and maintaining the IT asset inventory.