Customer Service/Support Analyst

Description

Job Summary: The Customer Service/Support Analyst will provide support, resolve customer inquiries and issues, and supply information about products and services, ensuring customer satisfaction. Key Highlights: 1. Provide customer support by addressing inquiries and resolving issues 2. Ensure customer satisfaction by striving for excellence in service 3. Conduct technical visits to deliver efficient service Position: Customer Service/Support Analyst Description: The Customer Service/Support Analyst will be responsible for providing support to the company's customers, resolving inquiries and issues, and supplying information about the products and services offered. Responsibilities: * Respond to and resolve customer inquiries and issues via telephone, e\-mail, or chat; * Accurately and clearly record all customer interactions; * Identify potential improvements in service processes and suggest solutions; * Ensure customer satisfaction by consistently pursuing service excellence; * Conduct technical visits to provide more efficient and needs-aligned service. Requirements: * Experience with Windows (installation, configuration, user management); * Knowledge of ticketing tools (Service Desk); * Ability to work collaboratively in a team; * Active listening skills; * Familiarity with customer service systems; * Organizational skills and ability to document information.