Backup Customer Service Representative

Description

Job Summary: The Customer Service Representative provides customer service by delivering information, clarifying doubts, and proactively and empathetically resolving issues. Key Highlights: 1. In-person, telephone, or email customer service 2. Efficient and courteous resolution of problems and conflicts 3. Participation in training programs to improve customer service **Job Description:** ---------------------- The Customer Service Representative is responsible for providing customer service by delivering information, clarifying doubts, and resolving issues. The professional must possess strong communication skills, be proactive, and demonstrate empathy when handling diverse situations. Serve customers in person, via telephone, or via e\-mail, providing information about products and services. Record customer complaints, suggestions, and compliments. Resolve problems and conflicts efficiently and courteously. Participate in training programs to enhance customer service. Adhere to company policies and procedures to ensure service safety and quality. Maintain a clean and organized workplace. **Mandatory Requirements:** ------------------------------ * Completed high school education * Minimum age of 18 years * Availability for travel **Employment Type:** -------------------------- CLT **PwD (Persons with Disabilities):** -------- NO **Salary:** ------------ $1,621\.00 **Benefits:** --------------- VA \- R$ 435,60 Dental plan Co-payment health insurance **Work Location:** ---------------------- Caruaru **Working Hours:** ------------------------ 08h \- 18h