Job Summary: We are seeking a communicative, proactive, and empathetic customer service representative to assist customers by providing information and resolving issues. Key Highlights: 1. In-person, telephone, or email customer service 2. Recording of complaints, suggestions, and compliments 3. Maintaining good customer relationships Customer Service Representative Position Description We are looking for a customer service representative to join our team. If you are communicative, proactive, enjoy interacting with people, and possess empathy to handle diverse situations, this position is for you! The Customer Service Representative is responsible for assisting customers by providing information, clarifying doubts, and resolving issues. Responsibilities * Assist customers in person, by telephone, or via e\-mail, providing courteous and efficient information about products and services; * Record customer complaints, suggestions, and compliments; * Maintain good customer relationships; * Resolve problems and conflicts efficiently and courteously; * Participate in training sessions to improve customer service; * Follow company policies and procedures to ensure service safety and quality; * Keep the workplace clean and organized. Requirements * Completed high school education * Prior experience in customer service is desirable * Strong communication and interpersonal skills * Availability to work flexible hours, including weekends * Proficiency with computer systems and typing.
João Silva
Indeed · HR
João Silva
Indeed · HR
