Technical Support Coordinator - Northeast Region

Description

Job Summary: Manage back-office and technical teams responsible for repair, preventive maintenance, and installation services across B2B and B2C channels, ensuring adherence to customer relationship policies and performance targets. Key Highlights: 1. Team management experience 2. Advanced proficiency in spreadsheets and data analysis 3. Knowledge of PDCA and continuous improvement Description: Education * Completed undergraduate degree in Administration, Production Engineering, Logistics, or related fields. Requirements * Experience managing teams; * Advanced proficiency in spreadsheets and data analysis; * Valid driver's license category B; * Willingness to travel. Preferred Qualifications * Postgraduate degree or MBA in Administration, Production Engineering, or related fields; * Knowledge of PDCA and continuous improvement. * Manage back-office and technical teams handling corrective repair, preventive maintenance, and equipment installation for B2B and B2C channels; * Ensure implementation of the company's Customer Relationship Policies; * Monitor and ensure achievement of performance targets and KPIs (e.g., service response time); * Participate in cross-functional meetings with Customer Success, Sales, and R\&D departments; * Conduct monthly regional performance review meetings and develop structured action plans; * Daily monitoring of pending service orders, controlling the intake and dispatch of refurbished machines for new contracts. 2512100202181911903