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Job Summary: The FTTH Installer will be responsible for the installation and maintenance of optical fibers, ensuring network availability and customer success. Key Highlights: 1. Experience in installation and maintenance of optical fibers, FTTx, GPON 2. Focus on customer success and excellence in service 3. Opportunities for professional growth and development **Have you ever imagined working in a place undergoing constant digital transformation, innovation, and growth? PlayMais is your place.** **We are looking for an FTTH Installer.** **Responsibilities and Duties** * Perform installation and maintenance of optical fibers, FTTx, GPON; * Execute preventive and corrective maintenance to ensure optical fiber network availability according to SLA; * Register service requests in the ticketing system; * Escalate cases to second-level support when necessary; * Guide and resolve customer queries regarding service usage; * Deliver training to users on system utilization; * Ensure customer success and address specific service requirements; * Report operational failures and qualitative and quantitative performance indicators; **Requirements and Qualifications** **For this position, you must meet the following requirements:** * Minimum Education: Completed or ongoing High School education; * Basic knowledge of IT and networking; * Valid driver's license (Category B); * Proactivity; Patience; Commitment; Desire for knowledge; * Skills in continuous improvement and process review; **The following qualifications are considered advantageous:** * Experience in telecommunications or related services. **Additional Information** **What else you need to know:** * Working hours during standard business hours; * This is an on-site position located in Manacapuru \- therefore, candidates must reside in the area of operation. **Benefits:** * Meal Allowance or Food Voucher; * Training programs and growth opportunities; * Transportation Voucher. Our group was founded on a shared idea among several entrepreneurs who refused to accept paying high prices for high-quality internet connectivity. From this vision, they implemented their idea and created Action and PlayMais Fibra. Since then, we have worked diligently to best serve those seeking our services. Action and PlayMais are companies licensed by Anatel to provide Multimedia Communication Services throughout the national territory. Our motto is to always believe it is possible to deliver high-speed, high-quality internet access at significantly lower costs than those found in the market. Using only Anatel-certified equipment across our infrastructure, we rely on a specialized technical team capable of guaranteeing the quality of services we provide. ### **MISSION** To provide our customers with high-quality internet access and outstanding service. ### **VISION** To be recognized as the leading internet service provider in Amazonas. ### **VALUES** * Honesty. * Transparency. * Innovation. * Appreciation. ### **BELIEF** We believe in Jesus Christ as the sole and sufficient Savior.
