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Job Summary: Professional required for optical fiber installation and maintenance, customer service, ticket registration, and ensuring network availability. Key Highlights: 1. Will be responsible for optical fiber installation and maintenance 2. Focus on continuous improvement and process review 3. Customer guidance and training Description: The following requirements are needed for this position: * Minimum Education: Completed or currently pursuing high school; * Basic knowledge of computer science and networking; * Valid driver's license (Category B); * Proactive; Patient; Committed; Knowledge-seeking; * Skill in continuous improvement and process review; The following qualifications will be considered advantageous: * Experience in telecommunications or related services. * Will be responsible for optical fiber, FTTx, and GPON installation and maintenance; * Perform preventive and corrective maintenance to ensure optical fiber network availability per SLA; * Register service requests in the ticketing system; * Escalate cases to second-level support when necessary; * Guide customers and resolve their questions regarding service usage; * Deliver user training on system usage; * Ensure customer success and address specific service requirements; * Report operational failures and qualitative/quantitative performance indicators; 2511270202401768278
