Junior Support Analyst

Description

Job Summary: Ticket handling and resolution, ensuring technical and functional analysis of requests, with a focus on TISS, SUS billing, and SQL. Key Highlights: 1. Technical support for Philips' Tasy solutions 2. Work in the financial module of the Tasy system 3. Support for billing-related requests involving TISS (ANS) and SUS ### **Job Title** Junior Support Analyst ### **Job Description** You will join the team providing technical support for Philips' Tasy solutions, primarily focusing on the **Tasy System**, serving healthcare clients. **Your responsibilities will include:** * Handling and resolving tickets, ensuring technical and functional analysis of requests; * Ensuring customer service delivery and satisfaction, with emphasis on quality and SLA compliance; * Working in the **Tasy system's financial module**, focusing on billing processes; supporting billing rules, health plan pricing, and system configurations; * Supporting requests related to **TISS billing (ANS)** and **SUS billing**, in accordance with current regulations; * Analyzing data and executing queries in **SQL databases** to assist in incident resolution and address customer inquiries. **To succeed in this role, you need:** • Completed high school education; preferably currently pursuing or having completed a bachelor’s degree in Information Technology or related fields; * Experience with the **Tasy System** (mandatory), especially in billing or financial contexts; * Knowledge of **ANS TISS billing**, health plan rules and pricing, and basic understanding of **SUS billing**; * Experience providing technical support for systems using **SQL databases**; * Knowledge of **Java** (a significant advantage); * Customer support experience, with preference given to candidates who have supported financial or hospital systems; * Strong communication, negotiation, organizational, and initiative skills; * Availability to work in a **hybrid model (3 days onsite / 2 days remote)** in **Blumenau – SC**. **How we work together** We believe that we are better together than apart. For our office\-based teams, this means working in\-person at least 3 days per week. Onsite roles require full\-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations. Indicate if this role is a onsite role. **About Philips** We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others. * Learn more about our business . * Discover our rich and exciting history . * Learn more about our purpose . If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care here .