The Warranty Analyst is responsible for analyzing, verifying, initiating, and monitoring warranty processes with the vehicle manufacturer, ensuring compliance with Toyota's standards and policies. This role handles document control, shipping warranty parts, conducting internal audits, and supporting post-sales areas to ensure proper approval and reimbursement of warranty claims. Key Responsibilities * Analyze and validate vehicle and parts warranty processes; * Initiate, monitor, and close warranty processes in the manufacturer's system; * Verify documentation, service orders, and evidence required by Toyota; * Monitor deadlines, pending items, and returns related to warranties; * Package, label, and ship warranty parts; * Monitor warranty indicators and reports; * Support internal and external audits; * Guide technical consultants and workshop staff on warranty procedures; * Identify discrepancies and propose process improvements; * Ensure compliance with manufacturer regulations and policies. Requirements * Completed high school education (higher education in Administration, Management Processes, or related fields is desirable); * Experience in automotive warranty or dealership post-sales; * Knowledge of Toyota warranty processes is a plus; * Familiarity with management systems and Microsoft Office suite; * Strong organizational skills, attention to detail, and analytical ability. Compensation: R$2.022,00 - R$3.000,00 per month Benefits: * Meal allowance * Transportation allowance Work Location: On-site
João Silva
Indeed · HR
João Silva
Indeed · HR
