Technical Support Specialist

Description

Job Summary: We are looking for a Level 1 Technical Support professional to provide internal support, resolve issues, and perform hardware maintenance—with a focus on revolutionizing mobility. Key Highlights: 1. Level 1 technical support and assistance to internal users 2. Hardware maintenance and operating system support 3. Support in identifying failures and preparing documentation **VOLL was founded to simplify mobility with a single, global solution. It is the most widely adopted technology by Brazil’s largest companies for managing employee travel and transportation.** Would you like to be part of it all? We seek individuals eager to revolutionize how professionals move around the world! **Responsibilities and Duties** **What You’ll Do:** * Provide Level 1 technical support and assistance to internal users (IT Support N1\), handling requests related to workstations, operating systems, and corporate software; * Support Windows environments; familiarity with Linux and/or macOS at the desktop level (installation, configuration, and troubleshooting) is desirable; * Perform hardware maintenance tasks (diagnosis, component replacement, and coordination with vendors for warranty claims when required); * Log, track, and escalate technical tickets to vendors and responsible teams (Level 2 and Level 3 Support\), ensuring proper follow-up and timely user feedback; * Assist in configuring and validating communication resources (e.g., phone extensions, basic operational rules) in collaboration with specialized vendors; * Conduct routine checks, maintain an updated asset inventory, and monitor IT service performance indicators; * Support identification of recurring failures and assist in preparing technical documentation and reports; * Support interns in technical tasks and day-to-day troubleshooting; * Interact with users professionally and collaboratively; **Requirements and Qualifications** **Basic Requirements:** * Prior experience in end-user technical support (IT Support / Help Desk / Service Desk), preferably at mid-level; * Experience supporting corporate software and applications, including daily diagnostic and problem-resolution capabilities; * Knowledge of desktop and notebook hardware (no advanced electronics expertise required); * Basic English proficiency for reading and understanding technical manuals and procedures; * Familiarity with Linux and macOS environments will be considered a plus; * Ability to interact with users courteously, clearly, and empathetically; **Additional Information** **Our Benefits Package:** * Meal/food allowance via Flash card; * Sulamérica Medical and Dental Plan; * Total Pass; * Remote work allowance via Flash card; * Mental health support (VOLL Care); * Education assistance through VOLL Education; * Group life insurance; * Financial consulting through our partner Leve; * 6-month maternity leave; * 20-day paternity leave (Our parental leave policy applies equally to same-sex couples). * Vacation accrual starting at 6 months; * Birthday off. **Diversity at VOLL** At VOLL, we value every individual and their uniqueness, fostering an environment that respects diversity and individuality. Here, you have space to be authentically yourself \#TogetherOnTheSameBoat. VOLL exists to transform innovative ideas into solutions that shape the future of corporate travel, mobility, and expense management. We pioneered the world’s first integrated mobility and travel app—unifying every stage of the journey, from booking to payment. Our platform delivers exceptional value to both managers and corporate travelers, offering comprehensive solutions that simplify and integrate all needs in one place. This is made possible by the extraordinary work of over 400 employees across more than 17 states. **OUR VALUES** We execute with mastery; We play fair; We’re together on the same boat; We take ownership; We are strong. \#ToInfinity