IT Infrastructure Assistant

Description

Job Summary: Level 1 user support with a focus on remote assistance, system configuration, incident resolution, and IT infrastructure support. Key Highlights: 1. Remote user support and assistance (Level 1) 2. Computer configuration, email management, and Active Directory administration 3. Resolution of hardware and software incidents, and infrastructure support **Responsibilities and Activities** · Provide remote user support (Level 1), ensuring promptness and organization in service delivery · Perform formatting and configuration of computers and mobile devices · Configure and manage email accounts, user access, and permissions · Provide support for the Microsoft environment (Outlook, Office suite, and corporate access) · Resolve low-complexity hardware and software incidents · Reset and unlock passwords, and perform basic Active Directory (AD) and Azure AD operations · Assist users with workstation issues (e.g., slowness, failures, configuration problems) · Log, track, and update service tickets to ensure full traceability of requests · Triage and escalate tickets to higher support levels when necessary · Support implementation of systems and basic infrastructure routines · Interface with vendors to submit requests, obtain quotations, and monitor request progress · Support cloud-based services and basic infrastructure requirements **Requirements** · Currently pursuing a bachelor's degree in IT or related fields; · Prior experience in this role, including user support (help desk / service desk); · Basic knowledge of Active Directory and Azure AD; · Familiarity with machine and device configuration. Compensation: R$2.900,00 per month Benefits: * Medical insurance * Dental insurance * Fuel allowance * Private pension plan * Life insurance * Meal allowance * Food voucher * Transportation voucher Selection Question(s): * Have you previously worked in IT infrastructure? * Are you available to work in Betim? Work Location: On-site