Retail Store Coordinator

Description

Job Summary: Lead and manage a retail point of sale, ensuring implementation of guidelines, processes, and team development—with a focus on results and excellence. Key Highlights: 1. Leadership and team management at the point of sale. 2. Results-oriented mindset and commitment to continuous learning. 3. Working for one of the top franchisees of Grupo Boticário. **Mission**: Lead a point of sale (store/kiosk), ensuring compliance with franchisor guidelines and procedures, while supporting the team in carrying out daily activities. **Main Responsibilities**: * Lead the sales consultant team by: managing individual and POS performance indicators * Analyzing performance indicators * Providing regular individual feedback * Proposing and implementing corrective actions * Participating in online and/or in-person training sessions * Ensuring team participation in training programs * Managing store social media accounts * Maintaining inventory cleanliness * Organizing inventory with product expiry date control * Ensuring proper financial cash handling at the store * Supporting store renovations/maintenance * Ensuring compliance with franchisor requirements regarding service standards, brand image, store(s), team, and all audit evaluation criteria * Liaising with municipal authorities (e.g., commercial association, fire department, etc.) * Recruiting, selecting, hiring, and terminating staff * Managing employee timekeeping * Customer service and sales * Managing and participating in periodic inventory counts * Occasional participation in external events and campaigns, among others * Conflict resolution * And others. **Mandatory Requirements** * Commercial leadership profile motivated by goals and high-performance delivery * Results-oriented mindset * Commitment to continuous learning * Analytical ability * Affinity with the beauty market * Familiarity with social media * If female, enthusiasm for wearing makeup daily * Proficiency in Microsoft Office (basic) **Desirable Requirements** * Knowledge of recruitment and selection * Basic understanding of labor laws **Desirable Behavioral Competencies** * Creativity * Proactivity * Collaborative spirit * Effective communication skills * Commitment to company standards and processes * Strong time and daily task management skills * Resilience The **Calusa Group** is a company with over 40 years of history and a franchise partner of Grupo Boticário, seeking talents motivated to deliver excellence. In 2020, we were elected the best franchise group in Brazil\* and have since remained among the top franchisees in the network. **Want to join this successful team?** In our direct sales operation, we represent the brands: O Boticário, Eudora, Quem Disse Berenice?, and O.U.i., and currently have an opening for **Retail Store Coordinator**. The **Calusa Group** is a company with over 40 years of history and a franchise partner of Grupo Boticário, seeking talents motivated to help people transform lives through beauty. In 2020, we were elected the best franchise group in Brazil\* and have since remained among the top franchisees in the network. **Want to join this successful team?** In our retail operation, we represent the brand O Boticário and currently have an opening for **Retail Store Coordinator**. * IAF Excellence Award (Instrumento de Aceleração de Futuro): An annual evaluation and recognition program by Grupo Boticário.