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Job Summary: The professional will participate in training sessions, provide operational support for public health management software, and manage tickets from internal and external customers. Key Highlights: 1. Implementation of public health management systems 2. Operational support and ticket management 3. Professional development through training and technical reading **Vivver Sistemas** Vivver Sistemas has been operating since 1999, specializing in software management solutions focused on public health. The company delivers comprehensive, intelligent, modular, and highly integrated solutions, supported by a highly qualified technical and specialized team, ensuring excellence in service delivery. Additionally, the company offers e-learning courses to further enhance the skills of its employees and system users. Its headquarters is located in Belo Horizonte/MG, and its client portfolio includes public institutions across the entire national territory, with regional offices in João Pessoa/PB, Macaé/RJ, Montes Claros/MG, Passos/MG, and São Luís/MA. **Job Responsibilities** * Participate in training sessions on the use of public health management systems implemented by the company across all healthcare facilities of municipal clients. * Provide customer support to clarify operational questions regarding the use of the management software. * Apply appropriate management practices to address daily challenges in public health administration and related areas utilizing the software. * Log and track tickets in the help desk software to monitor performed activities and generate reports. * Respond to tickets registered by internal and external customers in the help desk software, under appropriate technical supervision. * Respond to emails containing support requests directed to the company, under appropriate technical supervision. * Read official notices, technical bulletins, and regulations issued by the Ministry of Health, State Health Secretariats, and Municipal Health Secretariats. **Requirements** * Intermediate computer literacy * Bachelor's degree (in progress or completed) * Residence in **Passos/MG or nearby areas** * Prior experience in the health sector or IT support is desirable **Job Details** * Employment type: Full-time – Permanent CLT contract * On-site work with possible travel requirements. * Working hours: Monday to Friday, 7:30 AM to 5:00 PM, with a 1.5-hour lunch break **Benefits** * Transportation allowance or fuel allowance * Meal allowance / Food allowance * Statewide health insurance plan with no co-payment * Dental and aeromedical plans * Group life insurance * Gympass/WellHub membership * Bonus awarded every 5 years of employment * Discount on language courses.
