IT Assistant

Description

Job Summary: We are seeking an IT Assistant to join our team, providing first-level support, equipment maintenance, and assistance in infrastructure management. Key Highlights: 1. First-level IT support and equipment maintenance 2. Assistance in inventory management and user account administration 3. Support for IT projects and organization of technical documentation **Our diversity** and transparency **set us apart**, as every individual possesses innate talent. Teamwork and knowledge sharing create unique added value. **Amara Nzero** is more than a company—it is a group of people who connect with their passions and turn dreams into reality. We are looking for an **IT Assistant** to join our team. Join this team of winners! **Responsibilities and Duties** * Assist in managing and monitoring the IT department’s accounts payable; * Provide first-level support to users through both on-site and remote assistance; * Perform basic and preventive maintenance on IT equipment (desktops, laptops, printers, and peripherals); * Support software and system installation, configuration, and updates; * Assist in preparing and delivering equipment for new hires or employee role changes; * Help manage the IT asset inventory, keeping equipment and accessory records up to date; * Support technical ticket management, tracking deadlines and resolutions; * Assist in administering user accounts, access rights, and permissions according to internal procedures; * Provide basic network infrastructure support, including connectivity testing and cable management; * Support the IT team in projects, operational routines, and other departmental tasks; * Organize technical documentation and internal IT team procedures; * Assist with any needs related to infrastructure, organization, or implementation within the technology area. **Requirements and Qualifications** * Currently pursuing or having completed a bachelor’s degree in related fields; * Basic knowledge or experience in the field is required. **Additional Information** **Benefits that value your health, comfort, and development:** **Health and Dental Insurance** Take care of your health with peace of mind! **TOTALPASS \- Wellness Program** Access to gyms and physical activities to keep your body and mind balanced! **University Partnership** Special discounts on undergraduate and postgraduate courses (in-person and EAD) to advance your professional career! **Language School Partnership** Learn new languages and broaden your horizons! **Meal Allowance** To take care of your meals! **Transportation Allowance** Convenience for commuting to and from work! **Birthday Day Off** A full day just for you to celebrate however you wish! * Eligibility requires consultation and compliance with applicable rules. **Extended Maternity and Paternity Leave** More time to cherish unique moments with those who matter most! * Eligibility requires consultation and compliance with applicable rules. **Employment Type: CLT (Permanent)** Career security and stability! **Working Hours: 44 hours per week** Standard work schedule with all statutory rights guaranteed! * Benefits may be modified subject to changes in legislation or internal company policies.