Scheduling Assistant - Brain Institute

Description

Job Summary: The Scheduling Assistant is responsible for delivering efficient service to patients of the PUCRS Brain Institute, ensuring timely appointments and an excellent overall experience. Key Highlights: 1. Efficient patient service to minimize waiting time 2. Scheduling of examinations according to availability and patient needs 3. Providing the best possible patient experience The **Scheduling Assistant** is responsible for handling patient calls at the PUCRS Brain Institute. The main challenge is to deliver efficient service that minimizes patient waiting time and ensures all scheduling procedures are carried out in accordance with established protocols, always aiming for the best patient experience. **Responsibilities and Duties** * Handle incoming telephone calls via the call center; * Schedule examinations according to patient availability and needs; * Route calls to the appropriate departments when necessary; * Assist in managing call flow to ensure appropriate response times; * Provide information regarding examination procedures and pre-examination instructions; **Requirements and Qualifications** * Completed high school education; * Prior experience in a call center environment, preferably within healthcare or related fields. **Desired Skills and Competencies:** * Organization; * Strong communication skills; * Proactivity; **Additional Information** * Working hours: Monday to Friday, 2:00 PM to 8:00 PM; Saturdays, 8:00 AM to 2:00 PM. **Benefits:** * Health insurance; * Dental insurance; * Daycare reimbursement; * Education assistance covering up to 80% of undergraduate tuition fees and 50% of postgraduate tuition fees; * Free parking; * Supplementary pension plan; *Be part of the future of science!* ***Join the PUCRS Brain Institute!*** At PUCRS, we believe every individual has the power to transform the world — and this belief drives us every day to become everything we can be. Here, tradition and innovation go hand in hand to create a unique ecosystem integrating **education, health, research, culture, and innovation**. More than seven thousand employees bring to life a plural and creative community guided by solidarity, a family spirit, and the conviction that knowledge transforms realities. Because of all we can be, we open pathways to new learning opportunities, meaningful connections, and positive societal impact. **Explore the diverse areas of activity that represent who we are:** * 7 Schools (Undergraduate, Graduate, Research, and Continuing Education); * 5 Institutes (PUCRS Brain Institute, Institute of Culture, Institute of Geriatrics and Gerontology, Pró-Mata Environmental Institute, Institute of Petroleum and Natural Resources); * PUCRS São Lucas Hospital; * Museum of Science and Technology; * Central Library; * Events Center; * Sports Park; * Scientific and Technological Park (Tecnopuc); * Labelo – PUCRS Specialized Laboratories in Electroelectronics; * And much more...