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Job Summary: We are seeking a Customer Support Assistant to interact with ChatGDS teams and customers, assisting with configuration, promoting feature adoption, and ensuring optimal use of the solution. Key Highlights: 1. Technical support for customers using ChatGDS 2. Assistance with platform configuration and integration with GestãoDS 3. Relaxed work environment with growth opportunities Have you ever considered joining the ChatGDS team at GestãoDS? We are constantly **Expanding, Dominating, and Advancing**, and to achieve this, we seek top talent to **join our shield wall.** Join our team! For the **Customer Support Assistant** position, we seek a professional who values fast, proactive, and attentive customer service for ChatGDS users, interacting with both ChatGDS and GestãoDS teams to deliver the best solutions to customer requests. As a daily mission, this team member must prioritize positive user relationships, assist with ChatGDS configuration, promote feature adoption, and ensure customers use our solution optimally. **Responsibilities and Duties** **Main Activities:** * Provide technical support to ChatGDS users, answering questions and guiding tool usage; * Track requests and tickets, ensuring timely responses within established deadlines; * Assist with platform configuration and integration with GestãoDS, supporting message flow and automation setup and adjustments via phone calls. **Requirements and Qualifications** **Education:** * Bachelor’s degree completed or in progress. **Knowledge and Skills:** * Ability to communicate clearly and effectively, both verbally and in writing; * Basic technology knowledge and willingness to continuously learn. * Ability to understand customer needs and concerns, maintaining calmness and patience during interactions to deliver high-quality support. **Preferred Qualifications \- You’ll stand out if you have:** * Prior experience in customer service or technical support; * Knowledge of CRM tools, WhatsApp API, or message automation. * Knowledge of Customer Success. **Additional Information** **By joining our crew, you’ll receive:** * Market-competitive compensation; * Opportunities for internal growth; * Transportation Allowance; * Meal Allowance; * Wellness Allowance; * Course Reimbursement Program; * Wellhub; * Access to Health Plan after probation period; * Birthday Day Off; * Childcare Allowance for children up to 6 years old. **Job Details:** * Employment Type: CLT; * Work Mode: On-site in Santa Maria \- RS; * Working Hours: 44 hours/week, Monday to Friday; * Office provides fruits and snacks; * Flexible working hours; * Relaxed work environment; * Opportunity to challenge yourself and help shape GestãoDS’s culture and history. GestãoDS is a tech startup offering innovative solutions, born from an entrepreneurial spirit and desire to do things differently; nine years later, we are over 60 Vikings committed to **helping healthcare professionals build better businesses**. Our **shield wall** is constantly evolving, and to support this, we continually seek new Vikings willing to go where few dare, learning and growing with each battle—and thus **expand, dominate, and advance** our sphere of control. If you seek growth without sacrificing a relaxed work environment and a team always ready to fight alongside you, **your place is at GestãoDS!** Our job openings are always open to **all communities**; we value **diversity**, and it is through each person’s unique experiences that we grow and develop further! **Come be a DSer!** OUR CULTURE IS OUR STORY! Within our culture, GestãoDS is represented by a **Viking Ship**, symbolizing how, as a company and team, we grow—alongside our ship, our challenges also grow on this journey. Team members who demonstrate value in battle and tenure become part of our crew. Newcomers start as aspirants (Vikings), yet already play a vital role in our warfare strategy—the shield wall. We value cooperation and recognition of strong results and effort, because **we are only as strong as the warrior beside us.
