Job Summary: Customer service support to ensure efficient assistance and a positive experience in transportation services, guaranteeing clear communication and professional conduct. Key Highlights: 1. Assist customers with ticket purchase, rescheduling, and cancellation. 2. Contribute to customer satisfaction. 3. Provide customer support ensuring efficient assistance. **We are seeking a Customer Service Assistant** to support customers, ensuring efficient assistance and a positive experience in transportation services. **Main Responsibilities:** Provide support via phone, WhatsApp, and email. Assist customers with ticket purchase, rescheduling, and cancellation. Provide information regarding schedules, services, and company policies. Record customer interactions and incidents in the system. Contribute to customer satisfaction by maintaining clear communication and a professional demeanor. **Requirements and Skills:** Experience in customer service. Strong verbal and written communication skills. Proficiency in Microsoft Office Suite. Organizational skills, empathy, and attention to detail. Availability to work on a 6x1 rotating schedule, including weekends and holidays. Preferred Qualification: Experience in customer service or transportation-related support. Employment Type: Full-time CLT Compensation: R$1.700,00 - R$1.755,00 per month Benefits: * Medical assistance * Food basket * Transportation allowance Screening Question(s): * Are you available to work on a 6x1 rotating schedule? Experience: * Customer Service (Preferred) Work Location: On-site
João Silva
Indeed · HR
João Silva
Indeed · HR
