FIELD SERVICES SUPPORT TECHNICIAN - FIELD

Description

Job Summary: We are seeking a Field Services Support Technician to analyze, diagnose, and resolve technology incidents and requests, manage tickets, and ensure system functionality. Key Highlights: 1. Field Services operations and technology incident management. 2. User support and hardware/software maintenance. 3. Ticket management and SLA compliance. **Overview** --------------- We are seeking a Field Services Support Technician (field-based) responsible for analyzing, diagnosing, and resolving technology incidents and requests. This professional will manage the ticket queue via ITSM, oversee the entire service lifecycle, and ensure compliance with agreed SLAs. Additionally, they will conduct laboratory testing for hardware and software issue analysis and resolution, provide end-user support, and guarantee full operational functionality of the device and system fleet. Residency in the **BAGÉ/RS** region is required. **Responsibilities and Duties** ----------------------------------- * Provide support to employees, ensuring all work equipment is fully functional and properly configured. * Manage tickets and service queues, ensuring compliance with agreed performance indicators. * Support other IT areas during crises, projects, changes, and technology environment testing. * Manage equipment inventory, ensure accurate asset tracking and equipment maintenance. * Create, update, and execute SOPs to perform tasks and ensure knowledge standardization. * Software installation and hardware maintenance **Requirements and Qualifications** ------------------------------ * Experience as a Field Technician. * Specific knowledge (tools, language, certifications): * Knowledge of operating system installation and configuration. * Experience with cabling and telephony is a plus. * Proficiency in Windows 10\. Ability to perform data migration, user backup, administrative tools, and registry operations. * Basic Active Directory knowledge: adding/removing devices from the domain. Basic understanding of configuring Exchange Server and BES accounts. * Fundamental networking knowledge (static/dynamic IP configuration, basic commands such as ipconfig /release /renew). * Microsoft Office Suite (especially Outlook — profile creation and Exchange account maintenance; Excel — basic formula knowledge). * Laboratory environment experience, performing hardware analysis, testing, and diagnostics; * Handle incidents, service requests, SLA monitoring, and end-user support. * Desired technical certifications: MCP, MCSE, CCNA, ITIL, AWS, AZURE * Behavioral traits: Resilience, focus, commitment, organization, strong communication skills, and punctuality. **What We Offer You** ------------------------------- * Meal or Food Allowance; * Medical and Dental Insurance; * Pharmacy Benefit Program (discounts on medication purchases); * Gym Membership Program; * Life Insurance; * TIVIT Club (discounts and partnerships with top retailers); * PAC — Career Acceleration Program; * Certification Reimbursement; * MOBIFLIX – Our corporate academy offers both in-person and online courses aligned with the latest technology market trends; Minimum Education Level: Bachelor's Degree Preferred Education: Information Technology, Bachelor's Degree Driver’s License: Class B