Job Summary: The professional will handle telephone calls and appointments, guide patients on procedures and exams, register information in the system, and clarify doubts. Key Highlights: 1. Telephone support and appointment scheduling via WhatsApp 2. Guidance on procedures and imaging exams 3. Patient support and clarification of doubts In early 2020, we consolidated our presence in Curitiba\-PR through Pilar Hospital. For over 58 years, Pilar Hospital has committed to combining advanced technology with humanized care, becoming a reference in high-complexity procedures, supported by a modern surgical center equipped with cutting-edge technology. Its infrastructure includes a 24-Hour Care Unit and a Medical Center for consultations, as well as a humanized ICU that allows companions to stay 24 hours a day. Also in 2020, we acquired CEDIP, one of the strongest brands in Curitiba’s diagnostic imaging segment. The regional unit is part of Hospital Care Group, which originated in 2017 from people united by the dream of transforming Brazil’s supplementary healthcare system, thus beginning the company’s journey. We are a healthcare services holding company proposing an innovative integrated management model, aiming to balance interests among patients, physicians, payers, partners, and shareholders. To this end, we operate a comprehensive healthcare system comprising high-complexity hospitals, clinical laboratories, health insurance plans, and medical centers. As part of our operational strategy, we are present in cities serving as regional healthcare hubs across three states: São Paulo, Paraná, and Florianópolis. This network of operations aims to make us Brazil’s leading private healthcare provider network. \#vemparaopilarhospital \#vemserhospitalcare \#vemparahospitalcare \#pilarhospitalcare **Responsibilities and Duties** * Handle telephone calls; * Schedule appointments via WhatsApp; * Provide guidance on procedures for exam scheduling; * Register patient information in the clinic’s system; * Authorize exams with health insurance operators; * Ensure all necessary exam-related information is communicated clearly and objectively; * Provide support and clarify doubts related to clinic services. **Requirements and Qualifications** * Completed high school education; * Prior customer service experience, preferably in healthcare settings; * Strong verbal and written communication skills; * Basic computer knowledge; * Organized and able to work effectively in teams; **Preferred Qualifications:** * Experience in clinics or hospitals, especially in diagnostic imaging; * Prior knowledge of imaging exams (radiography, ultrasound, etc.). **Additional Information** Hospital Care/Pilar Hospital values your quality of life, so we offer special benefits: * Transportation Voucher (VT); * Meal Voucher (VA); * Unimed Health Plan (available after 90 days of employment); * Dental Plan; * Life Insurance; * Educational institution partnerships; * Gympass. At Hospital Care, we believe that *"uniting is the best way to care,"* so join us in this journey. Explore our opportunities and find the ideal position for you! Here, you’ll encounter challenges, cooperation, and learning across diverse areas of expertise.
João Silva
Indeed · HR
João Silva
Indeed · HR
