Collection Manager

Description

Job Summary: We are seeking a Collection Manager to lead strategy, quality, and operations fronts, ensuring performance, governance, and an ethical and efficient collection experience. Key Highlights: 1. Lead collection strategies and operations with a focus on ethics and efficiency. 2. Manage multidisciplinary teams and drive credit recovery. 3. Promote automation, process digitization, and operational efficiency. Description: About the Role: We are seeking a Collection Manager to lead strategy, quality, and operations fronts, ensuring performance, governance, and an ethical and efficient collection experience for payroll-deductible loans, benefit cards, and personal loans. You will be responsible for directing the area’s intelligence, structuring key performance indicators, leading multidisciplinary teams, and driving corporate credit recovery results. Key Responsibilities: * Define, implement, and monitor corporate collection strategies. * Supervise strategy, data, quality, and operations teams (in-house collectors). * Monitor KPIs for recovery, delinquency, PDD, productivity, and quality. * Develop dashboards, analyses, and management rituals (meetings, committees, presentations). * Establish negotiation policies, discounts, and campaigns. * Ensure governance, compliance, and adherence to conduct standards. * Promote automation, process digitization, and operational efficiency. * Support financial projections, recovery targets, and economic analyses. * Develop talent, foster a high-performance culture, and ensure strategic alignment. Mandatory Requirements: * Completed undergraduate degree (Business Administration, Economics, Finance, Engineering, or related fields). * Solid experience in collection and credit recovery management. * Experience with payroll-deductible loans, benefit cards, and personal loans. * Experience leading multidisciplinary teams. * Proficiency in collection metrics, BI tools, advanced Excel, and Power BI. * Knowledge of collection frameworks, aging analysis, PDD, and financial operations. Desirable Requirements (Preferred): * Postgraduate degree in Strategic Management, Finance, or Data Analytics. * Experience in automation or digitization of collection processes. * Strategic vision, executive communication skills, and strong analytical capability. 2601010046291895658