Customer Success Analytics Analyst

Description

Job Summary: This Customer Success Analytics Analyst will work autonomously on tactical customer data analysis, generating insights to support operational decisions and planning, while also contributing to the evolution of data and BI processes. Key Highlights: 1. Behavioral and trend analyses for key indicators 2. Creation and maintenance of operational and tactical BI dashboards 3. Analytical profile with relationship-building and communication skills A \+A Educação is the **largest digital education ecosystem in the country**, integrating solutions in content, technology, and services — all with the purpose of expanding the horizons of knowledge! Today, we publish over 4,000 books, impact over 1,000 educational institutions, employ more than 800 professionals, and serve 3.5 million students. This Customer Success Analytics Analyst’s main challenge will be to independently conduct tactical customer data analyses, generating insights that guide operational decisions and support short- and medium-term planning. The role will also actively contribute to improving the quality and evolution of the area’s data and BI processes. Check out the details below! **Responsibilities and Duties** * Conduct intermediate behavioral analyses (segmentations, trend analyses, cohort comparisons); * Identify usage and behavioral patterns affecting key indicators, such as retention; * Perform exploratory analyses to support hypothesis validation; * Propose data-driven operational recommendations for Customer Success (CS) teams and related areas; * Support the development and maintenance of forecasting models for operational metrics; * Conduct correlation analyses between customer behavior and financial outcomes; * Contribute to building planning scenarios (baseline, optimistic, and conservative); * Monitor performance deviations against targets and investigate root causes; * Prepare analytical materials for planning meetings (War Room, Committees, etc.); * Create and maintain operational and tactical dashboards in BI tools; * Document technical data pipelines and analytical processes. **Requirements and Qualifications** * Experience in planning or data-related roles; * Degree in Engineering, Statistics, or Data Science; * Intermediate/advanced SQL; * Advanced Excel (complex formulas, Power Query, advanced pivot tables); * BI tools (Power BI or Tableau), with experience creating dashboards, calculated measures, and relationship modeling; * Intermediate-level Python or R; * Applied statistics (correlations, distribution analysis, basic hypothesis testing); * Knowledge of Customer Success metrics (CAC, LTV, churn rate, NPS, health score); * Intermediate knowledge of AI tools for automating operational processes and tasks. **Soft Skills:** * Analytical mindset; * Relationship-building and communication skills; * Flexibility and adaptability; * Proactivity. **Additional Information** **Our Benefits:** * Meal Allowance, Food Voucher, and Transportation Voucher; * Health and dental insurance fully covered by the company; * Daycare allowance for mothers; * Wellhub (Gympass): access to over 250 modalities across more than 50,000 gyms; * Profit-Sharing Program (PPR), aligned with goal and objective achievement; * Birthday day off to celebrate with loved ones; * Education assistance for undergraduate, graduate, and language courses, plus discounts at partner institutions. **A \+A Educação** is a ***edtech*** specializing in **higher and professional education**, enabling the digital transformation of its partners through an educational experience platform. Present in over 1,000 higher education institutions (HEIs), it contributes to impacting over 3.5 million students. It comprehensively addresses the needs of HEIs, scientific societies, and hospitals, offering an integrated high-tech ecosystem combining quality content and education-focused services. For students and faculty, it delivers a seamless and engaging learning journey covering all teaching stages — from enrollment and admissions, through virtual learning environments and student engagement, to assessments and certifications. **So, what makes us a Great Place to Work?** * We uphold a strong, inspiring purpose: working in noble sectors like education and healthcare is a great source of pride. * We have a modern, intelligent headquarters with collaborative spaces, gardens, and cafeterias. * We value people’s development: talent management cycle, course discounts at partner institutions, digital and physical libraries, and book purchase vouchers for our e-commerce. * We foster an innovation-friendly environment where mistakes are viewed as learning opportunities. * Together, we are stronger — thus we cultivate an environment open to feedback and knowledge sharing. At A \+A Educação, integrity is one of our core values; we embrace diversity and therefore make no distinctions among candidates. **Looking for openings on our Technology team?** **Visit:** maisaedu\-tech.gupy.io/ **Looking for openings on our Commercial team?** **Visit:** maisaedu\-sales.gupy.io/