Assistant Ombudsman Analyst

Description

Job Summary: Assistant Analyst in the Competitive Intelligence/Systems Management, focused on proposing solutions, validating hypotheses, and presenting results. Key Highlights: 1. Transform customer experience into sustainable improvements 2. Propose solutions to complex problems 3. Present results to diverse audiences **About Bradesco** Bradesco is one of Brazil’s largest financial groups, with a history marked by pioneering spirit and innovation. Through our broadly diversified portfolio of financial products, banking services, and insurance offerings, we contribute to individuals’ aspirations and to the sustainable growth of businesses and society. Join our financial ecosystem and impact the experience of millions of people! At Bradesco, we value diversity in all its forms. Therefore, our job openings are open to all individuals, regardless of gender, race, sexual orientation, disability, age, or any other characteristic. Learn more at https://banco.bradesco/html/classic/sobre/index.shtm **Responsibilities and Duties** What is our Ombudsman team? We transform customer experience into improvements that sustainably impact the organization and society. Work model: Hybrid – 3 days onsite Unit: Osasco – SP **What will your day-to-day look like?** As an Assistant Analyst, you will work within the Competitive Intelligence/Systems Management, performing the following key activities: * Propose solutions to complex problems; * Develop and validate hypotheses, identify trends, and understand scenarios; * Present results to diverse audiences, including operations, management, and leadership. **Requirements and Qualifications** What do you need to have or know? * Degree in Computer Science, Computer Engineering, Systems Analysis and Development, or related fields; * Advanced proficiency in Microsoft Office suite; * Knowledge of Python. It will be a plus if you have: * Experience in cloud environments; * Knowledge of Generative AI; * Ability to create reports in Power BI; * Prior experience in data and statistics areas. **What We Offer** At Bradesco, we value health and well-being, offering an extensive portfolio of benefits to all our employees: * Profit-Sharing Plan (PLR) or Bonus: Based on position eligibility* * Health Insurance * Dental Insurance * Life Insurance * Food Allowance * Meal Voucher * 13th Food Basket * Total Pass * Transportation Voucher (optional enrollment) * Discounts on products and services from partner companies * Private Pension Plan (optional enrollment, with financial contribution from Bradesco Organization) * Bradesco Well-Being Program: health, well-being, and quality-of-life initiative * Unibrad: Bradesco Corporate University * Fee Waivers: special conditions across various products and services * Daycare or Nanny Assistance * Extended Paternity Leave of 20 days * Maternity Leave of 180 days, with supportive care covering pregnancy through postpartum