B2C CUSTOMER SERVICE TECHNICIAN

Description

Job Summary: Professional responsible for executing FTTH/FTTA network installations and repairs, ensuring residential customer connectivity and satisfaction. Key Highlights: 1. Performing FTTH and FTTA network technology installation and repair tasks. 2. Responsible for resolving service failures and ensuring connectivity. 3. Opportunity to promote digital inclusion within a leading company. We are Alloha Fibra, the largest independent fiber-optic company and the third-largest FTTH (Fiber to Home) provider in Brazil. We operate over 110,000 kilometers of fiber-optic infrastructure and serve more than 1.6 million customers. With nine integrated commercial brands, we operate nationwide—from north to south—and were the fastest-growing fixed broadband provider in Brazil in 2022\. Our team comprises over 4,000 professionals united by a shared purpose: connecting people, ideas, and businesses while promoting digital and social inclusion across Brazil—all guided by the same core values. We’d love to meet you! \#whatshappeningonourfiber \#fiberteam **Responsibilities and Duties** * Conducting residential customer installation and repair services for FTTH and FTTA network technologies; * Resolving or correcting service issues—including slow speeds, WiFi problems, no connectivity, intermittent connections, etc.; * Removing cables from canceled customers to free up capacity for new customers; * Assessing service feasibility when the commercial team is uncertain whether our network covers a given area; * Relocating equipment within the same residence upon request; * Changing equipment location between addresses per customer request; * Performing upgrades—replacing or adding devices when customers change plans; * Participating in training sessions and meetings when invited; * Performing other duties as required by the role. **Requirements and Qualifications** * Completed high school education; * Valid Category B driver’s license (permanent); * NR 10 (electrical safety) and NR 35 (work at height) certifications preferred; * Intermediate Microsoft Office proficiency; * Availability for flexible hours and travel; * Prior experience in telecommunications companies preferred. **Additional Information** * Transportation Allowance * Group Life Insurance * Meal or Food Allowance * Giga+ Discount * Health Plan * Dental Plan * Day Off * Total Pass * E-learning Platform on Intranet * Giga Inclusion Support * Pregnancy Program – Benefit Card * Active partnerships with INATEL; OPEN ENGLISH; TOUR HOUSE; SAMSUNG; MOVIDA; YOUCAST-TELEMEDICINE offering exclusive discounts to Alloha employees * Pharmacy Partnership (Golden Farma): Payroll discount * Educational Partnerships with universities offering exclusive discounts for Alloha employees Driven by our purpose to **connect people, ideas, and businesses while promoting digital and social inclusion across Brazil**, Alloha Fibra is today the largest independent fiber-optic group in the country. This achievement is possible thanks to our team of 5,000 professionals who pursue **quality and excellence** in everything they do—always focused on delivering the best products, services, and customer support. **We value diversity**, reflected in our employees and customers across all regional and social dimensions—as we serve 864 cities across 22 Brazilian states, operating over 140,000 kilometers of fiber-optic infrastructure and serving 1.6 million subscribers. Here, you’ll find one unified team operating **interconnectedly**, committed to **doing the right thing—always**. Honesty, integrity, transparency, and ethics define our culture—the Alloha Way—which fosters a collaborative, people-centered, and sustainability-driven work environment. For more information, visit https://alloha.com/