Job Summary: The professional will be responsible for performing installations and repairs on fiber-optic networks for residential customers, ensuring connectivity and service quality. Key Highlights: 1. Perform FTTH and FTTA installation and repair services 2. Resolve/correct internet service failures 3. Attend training sessions and meetings We are Alloha Fibra, the largest independent fiber-optic group in Brazil. A connected and united team, passionate about technology and transformation, bringing high-speed internet to every corner of the country. We believe in the power of digital inclusion and a better future. That’s why we seek talents like you—people who dream big and want to make a difference! **Responsibilities and Duties** To build this team with us, the candidate will face the following challenges: * Perform FTTH and FTTA network technology installation and repair services for residential customers; * Resolve/correct service failures, including issues related to slow speed, Wi-Fi, no connection, intermittent connectivity, etc.; * Remove cables from canceled customers to free up capacity for new customers; * Verify service feasibility when the commercial team has doubts regarding network availability in a given area; * Relocate equipment within the same residence (room-to-room relocation); * Relocate equipment to a new address upon customer request; * Perform upgrades by replacing or adding equipment when the customer upgrades their plan; * Attend training sessions and meetings when invited; * Perform other duties consistent with the role. **Requirements and Qualifications** Professional Profile We Seek: * Completed high school education; * Valid Category B driver’s license (permanent); * Desirable: NR 10 (electrical safety) and NR 35 (work at heights) certifications; * Intermediate Microsoft Office proficiency; * Availability for flexible working hours / travel; * Prior experience in telecommunications companies is desirable. **Additional Information** * Medical assistance * Dental assistance * Meal allowance * Life insurance * Transportation allowance * Giga Inclusão – PCD dependent support * Total Pass * Birthday day off * Extended maternity leave (180 days) and paternity leave (20 days) * Psicologia Viva (available if enrolled in Amil health plan) * E-learning platform on Intranet * Tour House: 5%–12% discounts on airline tickets, hotel reservations, and car rentals. * Movida: 10% discount applied to daily rental rates Samsung Partnership Portal * With the purpose of **connecting people, ideas, and businesses while promoting digital and social inclusion in Brazil**, Alloha Fibra is today the largest independent fiber-optic group in the country. This is possible thanks to our team of 5,000 people who pursue **quality and excellence** in everything they do—always focused on delivering the best products, services, and customer support. **We value diversity**, reflected in our employees and customers across all regional and social dimensions—as we operate in 864 cities across 22 Brazilian states, with a fiber-optic network exceeding 140,000 kilometers and 1.6 million subscribers. Here, you’ll find one unified team operating **interconnectedly**, committed to **always doing the right thing**. Honesty, integrity, transparency, and ethics define our culture—the Alloha Way—which transforms our environment into a collaborative and responsible space, caring for people and business sustainability. For more information, visit https://alloha.com/
João Silva
Indeed · HR
João Silva
Indeed · HR
