Technical Support Analyst

Description

Job Summary: A technical support professional focused on customer satisfaction, problem resolution, and continuous improvement of solutions. Key Highlights: 1. Technical support and customer service 2. Focus on customer satisfaction and problem resolution 3. Proactivity and investigative mindset * **On-call shift availability** * Remote and in-person support; * Accompany the customer journey with the company's solutions; * Willingness to resolve problems; * Prioritize customer satisfaction; * Handle, document, and close technical support tickets; * Organization, punctuality, and discipline; * Proactivity, curiosity, and investigative mindset; * Ability to work effectively in a team; * Intelligent conflict management. * Develop customer support solutions; * Identify opportunities for solution improvement; Employment Type: Full-time, CLT (Consolidation of Labor Laws) permanent position Employment Type: CLT (Consolidation of Labor Laws) permanent position Compensation: Starting from R$1.950,00 per month Benefits: * Medical insurance * Dental insurance * Meal allowance * Transportation allowance