Level 1 Support Analyst - NEPPO

Description

Job Summary: We are seeking a Support Analyst to ensure high-quality customer service and welcoming interactions, resolve incidents and inquiries, and propose creative solutions. Key Highlights: 1. High-quality customer service and welcoming customers 2. Resolving incidents and inquiries with rapid solutions 3. Investigating complex issues and proposing creative solutions We are looking for a **Support Analyst** to join **NEPPO** in **Uberlândia/MG**, delivering high-quality, welcoming first-level (N1) customer support via communication channels (phone, chat, and ticket submission). *All our positions are open to people with disabilities!* *Why not join our team and embark on this journey with us?* **RESPONSIBILITIES AND DUTIES** * Analyze and resolve incidents and inquiries, seeking rapid solutions to ensure platform omnichannel operation and management; * Maintain smooth communication with customers, keeping them informed about ticket progress; * Investigate complex problems proactively and propose creative solutions addressing root causes; * Delight customers by delivering agile, effective, and innovative solutions. **REQUIREMENTS AND QUALIFICATIONS** * Reside in Uberlândia/MG, with availability for hybrid work; * Customer support experience, preferably within technology companies; * Currently pursuing or having completed a Bachelor’s degree in Administration, Information Systems, or related fields; * Basic knowledge of databases. If you thrive on challenges and seek recognition for the quality of your service, we’d love to meet you. At **Neppo**, you’ll work with one of the leading products supporting enterprises in digital communication, positioning, and relationship strategy — offering opportunities for **professional advancement** and **exclusive rewards**. What Neppo Offers: * Fixed salary; * Reimbursement for mileage and travel expenses; * Meal Allowance or Food Voucher; * Health Insurance; * Dental Insurance; * Gympass; * Birthday Day-Off; * Discounts with partners for professional development; * Life Insurance; * Corporate University. **WE ARE THE SANKHYA ECOSYSTEM** Operating since 2009 in Uberlândia (MG), at **Neppo**, we stay tuned in to technology and foster close, lasting relationships between people and businesses. We live and breathe creativity and collaboration — thus remaining open to new business models and partnerships. We operate under the principles of **freedom, creativity, transparency, commitment, and technological innovation**. We provide a relaxed work environment where our team enjoys autonomy and flexibility. Our Neppers and partners are our most valuable assets; therefore, we continuously strive to make Neppo a better place for our team. Employment Type: Full-time, CLT Benefits: * Medical assistance * Dental assistance * Life insurance * Food allowance * Meal voucher * Transportation voucher Work Location: On-site