Technical Consultant

Description

Job Summary: Responsible for serving scheduled and walk-in customers at the technical assistance center, providing consultation and ensuring excellence and trust in service delivery. Key Highlights: 1. Consultative and excellent customer service in technical assistance. 2. Ensure service deadlines and vehicle preservation for customers. 3. Promote safety and confidence in the services provided and the estimates presented. Grupo Enzo is a family-owned company founded in 1984 with the goal of becoming a benchmark in the automotive sector both statewide and nationally. Its headquarters are located in Campo Grande, the capital of Mato Grosso do Sul state, and it operates across the states of Mato Grosso do Sul, Mato Grosso, and São Paulo. It is recognized as one of the most traditional and innovative brands, with over 40 years of experience in the automotive market. Currently, the group comprises 36 companies, including dealerships and service-providing enterprises. Administrative and financial activities are centralized in Campo Grande/MS. The dealerships under Grupo Enzo include: Fiat Enzo, Fiat Alpavel, Kampai Toyota, Via Japan Toyota, Guará Renault, Enzo Caminhões Mercedez\-Benz, Kcinco Volare e Agrale, Enzo Jaguar Land Rover, Nação Chevrolet, Enzo CJDR, Enzo Jeep, Enzo Ram, and Enzo Volvo. Today, we have over one thousand direct employees committed daily to upholding our core values: agility in driving business growth; differentiation through value delivery to customers via an attentive, detail-oriented team with systemic vision and operational efficiency; and fostering employee development to ensure the Group’s sustainable growth and longevity. Responsible for serving scheduled and walk-in customers and handling phone calls at the technical assistance center, providing consultation on required services and estimates for vehicles, ensuring excellence in customer service. * Ensure high-quality service for customers visiting the dealership; * Ensure adherence to service deadlines agreed upon with customers; * Ensure adherence to service deadlines agreed upon with customers; * Ensure the customer's vehicle remains in good condition; * Ensure customers feel safe and confident regarding the service performed and the estimate provided.