Toll Plaza Operator

Description

Job Summary: A Toll Plaza Operator is responsible for toll collection and courteous customer service, ensuring smooth traffic flow and accurate toll fee recording. Key Highlights: 1. Prompt, efficient, and courteous service to drivers 2. Ensuring traffic flow and accurate toll fee recording 3. Maintaining booth organization and security Hello! We are thrilled to welcome you here. Join our team. We are seeking talented, motivated professionals committed to quality and innovation. If this profile resonates with you and you wish to become part of a results-driven, excellence-oriented team, apply now and build a promising future with us! **Responsibilities and Duties** A Toll Plaza Operator, also known as a Toll Collector, is responsible for collecting toll fees from drivers using the highway, ensuring prompt, efficient, and courteous service. This professional performs essential functions to ensure traffic flow, accurate toll fee recording, and compliance with toll plaza safety regulations. * Collect toll fees according to vehicle categories and established rates; * Provide user assistance, advising on amounts and payment methods (cash, card, etc.); * Issue and deliver toll payment receipts to users, ensuring accurate transaction records; * Monitor vehicle flow, maintaining smooth traffic at toll booths; * Perform cash exchanges and proper handling of funds, ensuring collection accuracy; * Maintain booth and service area organization, keeping the environment clean and safe; * Inform users about traffic conditions, lane closures, or other relevant matters, when necessary; * Comply with established safety regulations for toll plaza operations; * Perform end-of-shift cash reconciliation, verifying and recording collected amounts. * Address customer and driver needs with cordiality and respect to ensure a positive service experience. **Requirements and Qualifications** Completed elementary education; Availability to work rotating shifts; Strong public service skills, with cordiality and patience; Proficiency in basic arithmetic and cash handling; Ability to handle stressful situations and resolve problems quickly; **Knowledge of electronic toll collection systems is a plus;** **Familiarity with or experience in revenue collection and cash handling procedures is desirable.** **Additional Information** On-site work in Aparecida do Taboado/MS; Work schedule follows a 2x2 rotation. **Benefits:** Meal Allowance or Food Voucher; National Health Plan; Life Insurance; Wellhub (Gympass); Chartered Transportation. **In our selection processes, all individuals are welcome. We value, encourage, and promote Diversity and Inclusion at every stage.** The Group comprises four companies with solid experience in construction and concessions—particularly in highways—and one business management consultancy. Together, they control the concessionaires Way-112, Way-306 in Mato Grosso do Sul, Way-262 in Minas Gerais, Way-153 between Minas Gerais and Goiás, and Way-364 between Goiás and Mato Grosso. Way-153, located between Minas Gerais and Goiás, is controlled by Grupo Way Brasil jointly with Kinea—a specialized investment management platform partnered with Itaú Bank—possessing expertise across multiple business areas, including infrastructure. The Group also manages Way-262 and Way-364. **Way-306** The Concessionaire of Highway MS-306 S.A. administers the entire length of MS-306, from km 0 at the MS/MT border to km 218.1 at its junction with BR-158 in Cassilândia (MS), and incorporates 1.4 kilometers of BR-359, from km 0 to the MS/GO border. The highway crosses three municipalities: Costa Rica, Chapadão do Sul, and Cassilândia—all located in the northeastern portion of Mato Grosso do Sul State. **Way-112** The Concessionaire of Eastern MS Highways S.A. is responsible for the concession of highway MS-112 and sections of BR-158 and BR-436, totaling 412.4 kilometers. MS-112 extends from its junction with BR-158 in Três Lagoas to its junction with the same federal highway in Cassilândia, covering 200.5 kilometers. The BR-158 concession segment runs from MS-306 (Cassilândia) to its junction with MS-444 (Selvíria), totaling 193.8 kilometers. The BR-436 segment spans from its junction with BR-158 in Aparecida do Taboado to the end of the road-rail bridge, covering 18.10 kilometers, crossing six municipalities: Cassilândia, Paranaíba, Aparecida do Taboado, Inocência, Selvíria, and Três Lagoas. **Way-262** The Concessionaire of Highway BR-262 MG S.A. is responsible for the concession of BR-262, stretching from km 360+100 at its junction with BR-381 in Betim to km 799 at its junction with BR-050 in Uberaba, totaling 438.9 kilometers. The concessioned stretch lies entirely within Minas Gerais State, in the region known as Triângulo Mineiro, crossing twenty municipalities: Betim, Juatuba, Mateus Leme, Florestal, Igaratinga, Pará de Minas, São Gonçalo do Pará, Conceição do Pará, Nova Serrana, Araújos, Bom Despacho, Moema, Luz, Córrego Dantas, Campos Altos, Ibiá, Araxá, Perdizes, Sacramento, and Uberaba. **Way-153** – Rota Sertaneja MG-GO Concessionaire is responsible for 530.60 kilometers of highways spanning Goiás and Minas Gerais States. The concessioned segment begins on BR-153 in Hidrolândia (junction with GO-219) up to the GO/MG border; BR-153/MG — from Itumbiara/GO (end of the Parnaíba River bridge) to Fronteira/MG (junction with BR-262); BR-262/MG — from Uberaba/MG (junction with BR-050) to its junction with BR-153 (Pouso Alto/MG). Cities crossed include: Hidrolândia, Piracanjuba, Professor Jamil, Morrinhos, Goiatuba, Panamá, Itumbiara, Araporã, Centralina, Canápolis, Monte Alegre de Minas, Prata, Campo Florido, Comendador Gomes, Frutal, Fronteira, Uberaba, Conceição das Alagoas, and Veríssimo. **Way-364** – The Concessionaire of Highway BR-364 MT S.A., a company of Grupo Way Brasil, assumed responsibility for 30 years for administration, recovery, conservation, maintenance, implementation of improvements, and expansion of the concessioned highway segments. The federal concession is a project implemented across Mato Grosso and Goiás States, encompassing Rondonópolis/MT—located in the southeastern region of the state, 210 km from the capital Cuiabá, with 245,000 inhabitants and the state’s second-largest GDP. Rondonópolis lies at the intersection of BR-163 and BR-364, key routes transporting agricultural and industrial output to major metropolitan centers and Brazilian ports. The concessioned stretch crosses nine municipalities: Rio Verde, Jataí, Mineiros, Santa Rita do Araguaia, Portelândia, Alto Araguaia, Alto Garças, Pedra Preta, and Rondonópolis.