PJ Relationship Manager

Description

**Description and Responsibilities:** **Working Hours:** Example: Monday to Friday, from 8 a.m. to 5 p.m., with a 1-hour lunch break. **Level:** Professional **Employment Type:** Permanent – CLT * Manage the portfolio of cooperative members, seeking to expand the cooperative’s reach within its operational area through prospecting visits, customer service, product sales, and developing relationship strategies to meet clients’ needs and increase the cooperative’s business volume and market utilization rate of products and services. * Achieve established targets by offering solutions in products and services aligned with customers’ expectations; * Promote the cooperative’s products and services by clearly explaining and highlighting their advantages, benefits, interest rates, terms, commercial conditions, and the unique value proposition of cooperativism. * Conduct credit recovery activities for members, including digital customer service, adhering to defined authority levels and in compliance with the Cooperative’s Collection Policy; * Manage overdue collections to minimize the cooperative’s delinquency rate by issuing weekly reports and proactively managing the portfolio of cooperative members, proposing alternatives for potential renegotiations; * Achieve established targets by offering solutions in products and services aligned with customers’ expectations; * Promote the cooperative’s products and services; * Ensure compliance with regulatory and supervisory bodies’ requirements and institutional policies; * Conduct credit recovery activities for members, including digital customer service; * Manage overdue collections to minimize the cooperative’s delinquency rate; provide necessary data for analysis and decision-making; * Ensure all approved operations undergo analyses compliant with established policies and regulations, supported by guarantees appropriate to the nature of the business; Other related duties. * **Requirements:** * Completed undergraduate degree in Business Administration, Economics, Accounting Sciences, or related fields; * Proficiency in computer applications (Microsoft Office Suite: Word, PowerPoint); * Knowledge of negotiation techniques for financial products and services; * Understanding of cooperative credit legislation; * Mastery of customer service and sales techniques; * Knowledge of the financial market; * Knowledge of financial mathematics; * ANBIMA certification. **Benefits:** Birthday Day Off, Medical Assistance, Dental Assistance, Childcare Allowance, Education Allowance, Gympass, Profit Sharing, Private Pension Plan, Life Insurance, Meal Voucher, Transportation Voucher