Job Summary: The Customer Service Representative is responsible for providing customer service, delivering information, clarifying questions, and resolving issues—requiring strong communication skills, proactivity, and empathy. Key Highlights: 1. Serve customers in person, by phone, or by email. 2. Resolve problems and conflicts efficiently and courteously. 3. Participate in training programs to improve customer service. The Customer Service Representative is responsible for providing customer service, delivering information, clarifying questions, and resolving issues. The professional must possess strong communication skills, be proactive, and demonstrate empathy when handling various situations. * Serve customers in person, by phone, or by email, providing information about products and services * Record customer complaints, suggestions, and compliments * Resolve problems and conflicts efficiently and courteously * Participate in training programs to improve customer service * Follow company policies and procedures to ensure service safety and quality * Maintain a clean and organized workplace
João Silva
Indeed · HR
João Silva
Indeed · HR
