Customer Relationship Assistant

Description

Job Summary: Cantu INC is seeking a Customer Relationship Assistant to provide support and resolve customer issues, ensuring customer satisfaction and continuous process improvement. Key Highlights: 1. Provide support and resolve customer issues 2. Identify problems and seek process improvements 3. Handle diverse demands without compromising service quality Cantu INC is looking for a **Customer Relationship Assistant** in **Itajaí/SC.** Answer "yes" or "no" to the questions below and see how well you align with this fast-paced team: Am I a doer? Am I obsessed with the customer? Do I enjoy being challenged by the future? Am I a team player, collaborating for group success? If you answered "yes" to most of these questions, we want you to help transform the tire industry with us! Apply now! We're eagerly awaiting your arrival! **Responsibilities and Duties** * Provide support for customer complaints, guiding customers on required procedures; * Review incidents reported by logistics regarding undelivered products; * Execute internal processes to fulfill customer requests; * Contact customers to inform them of order status, request updates, complaint resolutions, and other necessary matters; * Identify issues and highlight them to facilitate resolution and drive process improvements within the department. **Requirements and Qualifications** * Completed High School education; * Intermediate proficiency in Microsoft Office Suite; * Strong writing skills, clear verbal diction, and solid text comprehension; * Adaptability to change; * Interpersonal relationship skills; * Problem-solving ability: capable of analyzing situations and identifying quick, effective solutions; * Typing speed and system navigation agility; * Multitasking capability: able to manage multiple demands simultaneously without compromising service quality; * Familiarity with customer service tools: experience with CRM (Customer Relationship Management) platforms, online chat, WhatsApp, email, and social media. **Additional Information** **Working Hours:** Monday to Friday, schedule to be determined. * **At Cantu INC, you'll have access to these benefits:** * Meal allowance or food voucher; * On-site cafeteria; * Fuel allowance or transportation assistance; * TotalPass; * Health insurance; * Dental insurance; * Pharmacy credit; * Life insurance; * Discount on product purchases; * In-house English classes (subject to policy); * Education assistance (subject to policy); * Expertires (our training platform); * New Value (corporate benefits club); * "Refer a Friend" program; * Laboral; * "Talk to Me" program (psychological support); * Zenklub platform – emotional health and wellbeing care; * Partnership with Petlove – pet benefits; PPR (Profit Sharing Plan, per policy – requires at least 6 months of registration in the fiscal year of PPR payment). * **Inclusive job opportunity also available for people with disabilities.** We are the technology and logistics platform enabling comprehensive tire solutions, guiding buyers and supporting sellers. One of the largest tire distributors in Brazil, present in 23 states with over 60 branches and 5 distribution centers, plus a pioneering e-commerce platform for tires. We love challenges—and, of course, speed. We plan, execute, correct, and deliver results without delay. Challenged by the future, we continuously seek innovative trends and solutions to simplify our customers’ lives—after all, they give meaning to our business. Our purpose is to open pathways for people and businesses, seeing everyone grow alongside us—including you! If you’re curious, passionate about challenges and technology like we are, then this is the right place to start or advance your professional journey. \#LetsBuildTheFuture?