Store Assistant and Customer Service - Careiro

Description

Job Summary: The Store Assistant and Customer Service professional performs multifunctional duties, including greeting customers, supporting cash operations, organizing the warehouse, and providing support to the Customer Service Center (CSC). Key Highlights: 1. Multifunctional performance across different store areas 2. Focus on customer satisfaction and excellence in service 3. Opportunity for learning and growth in a dynamic and inclusive environment The Store Assistant and Customer Service professional works multifunctionally across Bemol stores, responsible for greeting customers, supporting cash operations, organizing the warehouse, assisting with product deliveries, providing support to the Customer Service Center (CSC), and contributing to store efficiency and customer welcoming. Their work is guided by principles of integrity, empathy, respect, and commitment to service excellence. Bemol is a retail services and products company whose main objective is achieving customer satisfaction before, during, and after the sales process, while adhering to continuous improvement practices, applicable external legislation, and the organization’s cultural principles and values—namely Integrity, Respect, Economy, Energy, and Continuous Improvement. **Responsibilities and Duties** **At Bemol, you will delight customers by performing the activities described below:** * Conduct payment verification and registration processes for customers, operating the necessary systems to complete them; * Be responsible for received funds and documents; * Greet customers proactively to ensure high-quality service and direct them to their areas of interest within the store; * Assist in emergency and incident situations at the store; * Conduct inspections of store premises, supporting organizational tasks; * Record any irregularities occurring on company premises in the daily incident logbook and inform management or immediate supervisor; * Assist customers by providing information about products and services; * Support warehouse routines under supervision; * Actively collaborate with the team to achieve customer satisfaction; * Meet weekly performance targets; * Contribute to other activities aimed at achieving the store’s overall goals; * Learn extensively and share knowledge. **This position covers the following areas, according to customer needs:** * Cash operations (store, lottery, pharmacy, and supermarket); * Store reception; * Self-service; * Warehouse and product delivery to customers; Customer Service Assistant. * **Requirements and Qualifications** **What we require!** Experience: No experience required Education: Completed High School or Undergraduate studies (in progress) Schedule: Availability to work on Saturdays, Sundays, and holidays. **We’d love it if you have!** * Customer service knowledge; * Computer literacy; * Strong interpersonal communication skills. **Additional Information** **Selection Stages:** * Registration; * HR Cultural Questionnaire; * Portuguese Language Test; * Mathematics Test; * Non-Verbal Intelligence Test; * Group Dynamics; * Interviews. *At Bemol, we respect individuality and actively promote an inclusive culture that seeks equity and values diversity (e.g., gender, religion, persons with disabilities, LGBTQ+, race, and ethnicity). All our job openings reflect this commitment.* Bemol was founded on **August 13, 1942**, by brothers Samuel, Israel, and Saul Benchimol. In its early years, the company operated in pharmaceuticals, later expanding into cereals, cement, and ultimately home appliances—the sector in which it continues to operate today. Over time, Bemol has established itself as a modern, agile company and a reference in nearly all segments it serves: electronics, home appliances, furniture, self-service, pharmaceuticals, construction materials, food, among others. Today, we operate over **37 physical stores**, 1 online store, and **6 distribution centers**, located in Manaus, Porto Velho, and Rio Branco. Committed to quality service, Bemol also operates **22 lottery outlets** within its stores and **5 Mercado Bemol supermarkets** in Manaus. In 2016, Bemol expanded into healthcare with the launch of **Bemol Farma**, which currently comprises **47 physical units** and 1 online store. To complement this initiative, we also operate a **Bemol Saúde Clinic** unit. Currently, we employ approximately **5,000 professionals**, and continue to expand steadily. We seek passionate professionals who demonstrate persistence, creativity, agility, and a strong desire to grow alongside Bemol.