Prospera Customer Specialist

Description

Job Summary: Santander is seeking a Prospera Customer Specialist to manage and prospect portfolios of micro and small entrepreneurs, with emphasis on customer engagement and satisfaction. Key Highlights: 1. Portfolio management and prospecting of micro and small entrepreneurs 2. Focus on customer engagement and satisfaction 3. Opportunity to work within a growing ecosystem Prospera Customer Specialist Country: Brazil If you are eager to grow and continuously learn, and passionate about interacting with people, this could be the right place for you! Santander is a growing ecosystem committed to helping individuals and businesses prosper. Here, you can create the new, challenge the market, and question the status quo. It is about balancing urgency for today with vision for the future — always delivering the best possible experience for our customers. It means being part of a global company that values diversity across all dimensions and embraces a horizontal organizational culture. At Santander, we uphold a horizontal culture structured around four career clusters: Specialist, Leader, Head, and Partner. We have an opening for you to become a Prospera Customer Specialist, where you will join as a Specialist — the primary subject-matter expert in your area. Your role will include: Managing portfolios and prospecting new micro and small entrepreneur clients; Conducting in-person visits to our clients; Identifying and acting upon potential partnerships; Ensuring customer engagement and satisfaction; Preventive collections; Negotiating agreements; Monitoring portfolio delinquency You’ll fit well with us if you embody: Think Customer – I put the customer first Embrace Change – I drive change Act Now – I act swiftly Move Together – I collaborate effectively Speak Up – I communicate openly For this role, we value: Completed high school education or technical vocational training (a university degree is even better!); Experience with Microsoft Office suite; Strong communication skills; * Experience in microcredit is a plus. If this resonates with you, join Santander! \# BENEFITS Variable Compensation; Medical and Dental Insurance; Meal and Food Allowance; Life Insurance; Childcare/Babysitter Allowance; Gympass or Totalpass; Nascer Program; Be Healthy – A program encouraging healthier lifestyles; PAPE – Specialized Personal Support Program. \#Sales \#Commercial \#Prospecting \#SalesStrategy \#Microcredit So? Ready to be ignited? Prospera is Santander’s Microfinance platform, designed specifically to support micro and small businesses in investing toward their growth. We empower our customers through financial education and guidance on responsible credit usage. If this resonates with you, join Santander! ️ \#AquiSuaChamaTransforma \#VemProSantander \#VemSerChamaProspera