Receptionist

Description

**Job Description and Responsibilities:** **Schedule:** 7:00 AM to 4:00 PM\- Monday to Friday, and Saturday from 7:00 AM to 11:00 AM **Level:** Operational **Employment Type:** Permanent – CLT Job Description: We are seeking a professional to work at the reception desk, delivering exceptional service, warm welcome, and support to patients throughout all stages of care. This position requires a courteous, empathetic, and communicative demeanor to ensure a positive experience and build trust in the services provided. Key Responsibilities: Greet and welcome patients with empathy and professionalism; Prepare exam cost estimates, clearly explaining fees, timelines, and laboratory differentiators; Guide patients on exam preparation and answer related questions; Verify documentation, authorizations, and communicate with health insurance providers; Handle challenging situations calmly, with active listening and appropriate guidance; Assist in managing operational workflow, patient registration, and queue number control; Uphold quality, safety, and confidentiality of information. Completed high school or currently pursuing higher education; **Requirements:** Intermediate computer skills Experience in customer service (preferably in healthcare); Strong verbal and written communication skills, with a courteous and empathetic attitude; Ability to quickly learn health insurance and authorization procedures; Organizational skills and proactivity. Familiarity with laboratory management systems is a plus; **Benefits:** Medical assistance, Dental assistance, Gym allowance, Childcare allowance, Internal benefits, Meal voucher, Transportation voucher