External Technical Support Assistant - Level 2, Manaus

Description

Job Summary: We are seeking an External Technical Support Assistant Level 2 to provide end-user support, resolve incidents, and configure equipment. Key Highlights: 1. Digital transformation, innovation, and continuous growth 2. External Technical Support Level 2 3. Opportunities for growth and training **Have you ever imagined working in a place undergoing constant digital transformation, innovation, and growth? PLAYMAIS is your place.** **We are looking for an External Technical Support Assistant Level 2** **Responsibilities and Duties** * Provide first-level support to end users and customers; * Log all support interactions in the ticketing system; * Escalate cases to the second level when necessary; * Provide support identifying difficulties and resolving hardware, software, and connectivity incidents and problems; * Configure equipment and perform Internet connectivity tests; * Clarify customer doubts regarding outstanding invoices; * Retrieve company equipment in case of non-payment; * Ensure customer success and address specific support requirements; * Report operational failures and qualitative and quantitative performance indicators; **Requirements and Qualifications** **For this position, you must meet the following requirements:** * Currently enrolled in or graduated from high school; * Strong communication skills; * Ability to handle conflict resolution; * Proactivity; Patience; Commitment; Desire for knowledge; * Driver’s license Category A. **The following qualifications will be considered advantageous:** * Experience in telecommunications or service industries. **Additional Information** **What else you need to know:** * Working hours: Business hours (8:00 AM to 5:00 PM); * This is an on-site position located in Manaus \- Therefore, candidates must reside in the area of operation. **Benefits:** * Meal Voucher or Food Voucher; * Partial Medical Assistance; * Training and growth opportunities; * Transportation Voucher; * Performance-based bonus. Our group was founded on a shared idea among several entrepreneurs who refused to accept paying high prices for high-quality Internet connectivity. From that idea, they launched Action and PlayMais Fibra. Since then, we have worked diligently to best serve those who choose our services. Action and PlayMais are companies licensed by Anatel to provide Multimedia Communication Services throughout the national territory. Our motto is to always believe it is possible to deliver high-speed, high-quality Internet access at significantly lower costs than those found in the market. Using only Anatel-certified equipment across our infrastructure, we rely on a specialized technical team capable of guaranteeing the quality of the services we provide. ### **MISSION** To provide our customers with high-quality Internet access and outstanding customer service. ### **VISION** To be recognized as the leading Internet service provider in Amazonas. ### **VALUES** * Honesty. * Transparency. * Innovation. * Appreciation. ### **BELIEF** We believe in Jesus Christ as the sole and sufficient Savior.