Job Summary: We are seeking an External Technical Support Assistant Level 2 to identify challenges, resolve incidents, and ensure customer success within a continuously evolving digital environment. Key Highlights: 1. End-user and customer support and assistance 2. Resolution of hardware, software, and connectivity incidents 3. Ensuring customer success and handling service-specific requirements **Have you ever imagined working in a place undergoing constant digital transformation, innovation, and growth? PLAYMAIS is your place.** **We are looking for an External Technical Support Assistant Level 2.** **Responsibilities and Duties** * Provide first-level support and assistance to end-users and customers; * Log all support interactions into the ticketing system; * Escalate cases to second-level support when necessary; * Support identification of difficulties and resolution of hardware, software, and connectivity incidents and issues; * Configure equipment and perform Internet connectivity tests; * Clarify customer inquiries regarding outstanding invoices; * Retrieve company equipment in cases of non-payment; * Ensure customer success and address service-specific requirements; * Report operational failures and qualitative and quantitative performance indicators; **Requirements and Qualifications** **For this position, you must meet the following requirements:** * Currently enrolled in or completed high school; * Strong communication skills; * Ability to handle conflict resolution; * Proactivity; Patience; Commitment; Eagerness to learn; * Driver’s license Category A. **The following qualifications will be considered advantageous:** * Experience in telecommunications or related services. **Additional Information** **What else you need to know:** * Working hours: Business hours (8:00 AM to 5:00 PM); * This is an on-site position located in Itacoatiara\- Therefore, candidates must reside in the area of operation. **Benefits:** * Meal Voucher or Food Voucher; * Partial Medical Assistance; * Training and career development opportunities; * Transportation Voucher; * Performance-based bonus. Our group was founded on a shared vision among several entrepreneurs who refused to accept paying high prices for quality Internet connectivity. From that idea, they implemented their vision and created Action and PlayMais Fibra. Since then, we have worked diligently to deliver the best possible service to those who choose our solutions. Action and PlayMais are companies licensed by ANATEL to provide Multimedia Communication Services throughout the national territory. Our motto is to always believe it is possible to deliver high-speed, high-quality Internet access at significantly lower costs than those found in the market. Using only ANATEL-certified equipment across our infrastructure, we rely on a specialized technical team capable of ensuring the quality of services we provide. ### **MISSION** To provide our customers with high-quality Internet access supported by excellent service. ### **VISION** To be recognized as the leading Internet service provider in Amazonas. ### **VALUES** * Honesty. * Transparency. * Innovation. * Appreciation. ### **BELIEF** We believe in Jesus Christ as the one and sufficient Savior.