Standards and Processes Analyst

Description

Job Summary: Responsible for analyzing, defining, and optimizing work methods and processes; mapping workflows; identifying bottlenecks; and proposing continuous improvements to enhance agility and operational efficiency. Key Highlights: 1. Process analysis and optimization 2. Continuous improvement and operational efficiency 3. Team support and decision-making **Brief Description:** Responsible for performing activities related to the analysis and definition of work methods and processes; studying time standards and parameters; mapping activity workflows; and identifying issues, in order to establish problem-solving strategies and propose continuous process improvements, supporting the immediate supervisor and other team members in accordance with current policies and standards, thereby promoting agility and operational efficiency of services delivered, strengthening the brand, and aligning with UNI Internet’s established strategies. **\*\*Responsibilities:** \*\* 1\. Execute the department’s goal plan according to business needs and strategies, supporting the immediate supervisor and other team members. 2\. Carry out activities per the activity plan to achieve objectives, as defined by the role, supporting the immediate supervisor and other team members. 3\. Map departmental processes to ensure proper functioning. 4\. Analyze and optimize organizational processes to improve efficiency, quality, and productivity. 5\. Monitor company processes (administrative, production-related, and others) to optimize productivity, reduce costs, and improve quality. 6\. Develop detailed work instructions outlining all steps, aiming at their revision, standardization, or implementation—including standards, procedures, records, forms, and documents designed to ensure process effectiveness. 7\. Implement service and product development processes for user guidance and training, and monitor initial operations to ensure adherence to methodology and predefined objectives. 8\. Participate in management and team meetings to align processes and business objectives. 9\. Perform data entry and analysis to develop indicators for decision-making and define necessary actions, supporting the immediate supervisor and other team members. 10\. Perform tasks within pre-established deadlines (SLAs) and targets to meet customer requirements. 11\. Identify opportunities for process improvement and foster a mindset of continuous development within the team. 12\. Follow standards and procedures for processes under one’s responsibility. 13\. Stay informed about new market trends relevant to the field of expertise and propose process improvements and innovations for products and services. 14\. Attend company-provided training sessions and apply acquired knowledge. 15\. Follow guidelines outlined in the Employee Handbook and guide the team regarding people management processes: scheduling vacations and participating in personnel movement processes (recruitment, onboarding, transfers, promotions, and terminations). 16\. Familiarize oneself with new products and services offered by the company. 17\. Proactively address customer problems and needs. 18\. Promote and participate in company events and meetings, as well as engage in team-building and social activities. 19\. Ensure ethical standards and appropriate professional conduct become part of the organizational culture. 20\. Maintain, clean, and ensure proper functioning of departmental equipment and workspace. 21\. Maintain organization of physical and digital company documents and ensure their accurate and timely updates. 22\. Perform other related tasks as assigned by the immediate supervisor.