Customer Service Analyst

Description

Job Summary: Senior Customer Service Analyst to provide support and analyze demands, ensuring high-quality customer service and alignment with company culture. Key Highlights: 1. Serve and support customers by clarifying doubts and registering requests 2. Analyze and organize information and demands from the customer service area 3. Contribute to the organization of administrative processes and routines We are seeking a **Senior Customer Service Analyst** to provide customer support, analyze demands, and assist with departmental routines, ensuring high-quality service, organized information management, and alignment with Opus culture and standards. **Main Responsibilities** * Serve and support customers by clarifying doubts and registering requests; * Analyze and organize information and demands from the customer service area; * Maintain updated registrations, records, and files; * Support managers and internal departments with information for decision-making; * Contribute to the organization of departmental administrative processes and routines; * Comply with the **Opus Culture** and guidelines on ethics, compliance, quality, safety, health, and environment; * Perform related tasks as directed by leadership. **Requirements and Qualifications** * Completed or ongoing undergraduate degree in **Business Administration, Commercial Management, or related fields**; * Minimum of **1 year** of experience in customer service; * Knowledge of communication techniques, customer service practices, and problem-solving; * Strong negotiation, organizational, and analytical skills; * Excellent interpersonal communication skills and customer focus; * Proactive, collaborative, and results-oriented profile.