Customer Success Analyst/Support - Manaus

Description

Job Summary: We are seeking a Customer Success (CS) Analyst focused on customer success to support the Customer Service team, ensuring customer satisfaction and continuous process improvement. Key Highlights: 1. Working in an environment of continuous digital transformation and innovation. 2. Opportunity for professional growth and development. 3. Focus on ensuring customer success and improving service delivery. **Can you imagine working in a place driven by digital transformation, innovation, and growth? PlayMais is your place.** **We are looking for a Customer Success Analyst focused on customer success to support the Customer Service team.** **Responsibilities and Duties** * Clarify customer service inquiries related to technical support; * Log all customer interactions in the ticketing system; * Escalate cases to Level 2 support when necessary; * Guide and resolve customer questions regarding service usage; * Ensure customer success and handle unique service requirements; * Identify opportunities to improve processes and enhance service delivery; * Be available to customers and the service team during business hours; * Report operational issues and qualitative/quantitative performance indicators; **Requirements and Qualifications** **For this role, you must meet the following requirements:** * Completed high school education; * Strong communication skills; * Ability to resolve conflicts effectively; * Clear and accurate pronunciation; * Proactivity; Patience; Commitment; Desire for knowledge; * Skills in continuous improvement and process review; **Preferred qualifications include:** * Experience in telecommunications or service industries. **Additional Information** **What else you need to know:** * Work schedule: 6 hours per day (6 days on, 1 day off); * This is an on-site position located in Manaus — therefore, candidates must reside in the area. **Benefits:** * Meal allowance or food voucher; * Partial medical assistance; * Training programs and growth opportunities; * Transportation allowance. Our group was founded on a shared vision among several entrepreneurs who refused to accept paying high prices for high-quality internet connectivity. From that idea, they launched Action and PlayMais Fibra. Since then, we have worked diligently to serve our customers in the best possible way. Action and PlayMais are Anatel-licensed companies authorized to provide Multimedia Communication Services throughout Brazil. Our motto is to always believe it is possible to deliver high-speed, high-quality internet access at significantly lower costs than those found in the market. Using only Anatel-certified equipment across our infrastructure, we maintain a specialized technical team capable of guaranteeing the quality of services we deliver. ### **MISSION** To provide our customers with high-quality internet access supported by excellent customer service. ### **VISION** To be recognized as the leading internet service provider in Amazonas. ### **VALUES** * Honesty. * Transparency. * Innovation. * Appreciation. ### **BELIEF** We believe in Jesus Christ as the one and sufficient Savior.