Shift Manager

Description

Job Summary: A professional responsible for ensuring financial results, restaurant operations, and people management to deliver the best consumer experience for the Ragazzo brand under the Habibs Group. Key Highlights: 1. Opportunity to join the largest authentically Brazilian fast-food chain. 2. Full restaurant management, including finance, operations, and people. 3. Focus on delivering an excellent customer consumption experience. A new vacancy is now open in this area! If you are interested in working at the Habibs Group, specifically with the Ragazzo brand, register your profile with us here. Join the largest authentically Brazilian fast-food chain — just come aboard! What We’re Looking For: A professional capable of achieving strong financial results through correct restaurant operations, adherence to operational standards, and effective people management—thereby delivering the best possible consumer experience. Your Key Responsibilities and Activities: * Ensure proper execution of expense planning by analyzing expenditures, identifying cost-saving opportunities, and optimizing resource allocation to achieve improved financial outcomes; * Ensure the store team remains consistently prepared and capable of delivering an excellent customer consumption experience—providing fast, courteous, sales-oriented service aligned with the chain’s product quality standards; * Manage and monitor store performance and result indicators, implementing actions and solutions aimed at increasing TM (Team Member) productivity across each department, thereby driving revenue growth; * Monitor store inventory control, ingredient losses and gains, and qualified sales to meet the chain’s target COGS (Cost of Goods Sold); * Manage inventory through waste and surplus control, ensuring accurate purchasing to meet store requirements; * Responsible for recruiting and selecting frontline staff for kitchen and service departments; * Ensure utensils, equipment, and systems are available in correct quantities, in good condition, and fully functional—arranging procurement, replacement, or maintenance as needed; * Master the menu, dish composition and side items, product codes, and promotional campaigns; stay updated continuously with the chain and effectively communicate knowledge to the store team to ensure consistent customer service quality; * Ensure store cleanliness and organization during opening and closing, carried out by the team in accordance with established standards; * Verify daily cash register financial movements via the VS Cashier Operator system; provision adequate change to meet shift requirements; * Accompany visits from regulatory agencies and franchisor quality control teams, ensuring accurate and truthful information reporting and taking full responsibility for implementing recommended actions; * Guarantee proper cleaning, organization, and storage of products in the cold room, accessing the area only as needed and wearing appropriate PPE; * Lead people management; * Monitor store KPIs and direct efforts toward exceeding TM targets and metrics established by the chain; * Act cooperatively and team-oriented, supporting other departments and leaders solely to elevate the brand’s reputation and improve store results. It Would Also Be Great If You Had: * Completed or ongoing undergraduate degree; * Experience analyzing income statements (DRE); * Knowledge of finance and accounting; * Experience in the food industry; Minimum Education Level: Undergraduate Degree * On-site meal * Transportation allowance * Profit-sharing program * Career development plan