Activation Technician | Gramado

Description

Job Summary: The professional will be responsible for activating and maintaining internet access services, ensuring customer satisfaction through equipment installation and configuration. Key Highlights: 1. Focus on customer satisfaction and service quality. 2. Teamwork and courteous customer service. 3. Opportunity to apply agility and innovation in daily operations. Remember that feeling of customer joy when the doorbell rings and they see the person who’s about to install their internet? The activation team consists of these professionals who visit customers to activate new internet connections and perform necessary maintenance. Additionally, the Activation Team configures equipment and schedules these visits with customers. **This and all other listed positions are open to persons with disabilities (PcD)** **Responsibilities and Duties** * Assist in customer installations; * Assist in maintenance of equipment already installed at customer sites; * Perform equipment installation and configuration procedures; * Request materials from the warehouse; * Safeguard company assets; * Use network measurement tools; * Use personal protective equipment (PPE); * Use company software; * Answer phone calls; * Contact customers by phone; * Drive company vehicles; * Clean and maintain an organized workplace; * Ensure customer satisfaction. * Fill out the service execution application; * Execute network documentation. **Requirements and Qualifications** **Skills:** Teamwork; Flexibility and adaptability to business needs, people, and processes; Efficiency in tasks and courtesy toward customers; Sense of urgency and innovation. **Education:** Completed high school; Technical course in a related field is desirable. **Requirement:** Valid Brazilian driver’s license (CNH B). **Additional Information** **Work Schedule:** Monday to Friday, 8:00 AM–12:00 PM and 2:00 PM–6:00 PM; Saturdays, 8:00 AM–12:00 PM. Opportunity for in-person work in Gramado. ### **Benefits for Employees** Health Insurance Dental Insurance Pharmacy Network Coverage Life Insurance Transportation Allowance Meal Allowance Education Assistance Complimentary Internet School Supplies Assistance Baby Bonus PPR \- Profit Sharing Program Quinquennial Bonus \- Recognition for years of service Psychological Support Daycare Assistance Assistance for Children with Disabilities Birthday Gift Uniforms and Equipment Partnerships Service Discounts Unifique Since 1997, we’ve placed customers at the center of everything we do, delivering telecommunications solutions for homes, businesses, and government entities. We embrace innovation and combine cutting-edge technology with personalized service that truly makes a difference. We were founded in Timbó, Santa Catarina, and have evolved through significant transformations: new connections, emerging technologies, and evolving customer and user demands. We’ve expanded our presence across multiple cities in Rio Grande do Sul, Santa Catarina, and Paraná—always maintaining excellence in service and transparent, honest relationships. In 2021, we won the 5G auction and assumed the mission of deploying this innovative technology to 670 municipalities with up to 30,000 inhabitants by the end of 2029\. This milestone in our history has been accompanied by numerous recognitions from Anatel, including being named “Best Broadband Operator in Southern Brazil” for six consecutive years! We develop solutions for people’s future and generate growth opportunities for those who make things happen! All this through strong collaboration and valuing high performance. Here, you won’t just participate—you’ll co-create the future! Join us in building the future! Unifique, simplifying people’s lives since 1997! **All our job opportunities are open to persons with disabilities** ### **Benefits for Employees** Health Insurance Dental Insurance Pharmacy Network Coverage Life Insurance Transportation Allowance Meal Allowance Education Assistance Complimentary Internet School Supplies Assistance Baby Bonus PPR \- Profit Sharing Program Quinquennial Bonus \- Recognition for years of service Psychological Support Daycare Assistance Assistance for Children with Disabilities Birthday Gift Uniforms and Equipment Partnerships Service Discounts Unifique