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Account & Relationship Management in Alfenas
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Account & Relationship Management
Alfenas
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Category:Account & Relationship Management
QUALITY ANALYST - FIAT ALFENAS65186092330881120
Indeed
QUALITY ANALYST - FIAT ALFENAS
Job Summary: Professional responsible for managing sales and service processes, focusing on quality, monitoring performance indicators, and implementing continuous improvements. Key Highlights: 1. Management of sales and service processes with a focus on quality 2. Monitoring of satisfaction surveys and handling of negative verbalizations 3. Analysis of results and goal setting in monthly meetings The professional will manage sales and service processes, applying quality strategies and monitoring performance and satisfaction indicators to propose continuous improvements. Responsibilities include monitoring satisfaction surveys (SMD and CSI), identifying and addressing negative verbalizations (Hot Alerts) jointly with managers, and recording corrective and preventive actions in the manufacturer’s portal. The professional will also disseminate survey results, monitor the execution of action plans, and display results on visible management boards. Additionally, the professional must apply quarterly checklists for Sales, Service, and Management, as well as conduct monthly meetings for result analysis and goal setting. Minimum Education: High School Diploma (Secondary Education) * DENTAL PLAN * TRANSPORTATION ALLOWANCE * MEAL ALLOWANCE * DAY OFF * STUDY GRANT * MEDICAL PLAN * LIFE INSURANCE
Praça Getúlio Vargas, 201 - Sta Ines, Alfenas - MG, 37130-073, Brazil
Business Executive - Paraguaçu/MG64324419701763121
Indeed
Business Executive - Paraguaçu/MG
Description: * CNH B * Hunter profile * Commercial aggressiveness * Previous commercial experience with SMEs * Experience in the energy market will be a differentiator * Acquisition of new clients * Negotiation and closing of sales * Experience in complex sales in SMEs and Large Companies * Develop partnerships with establishments that can refer clients 2510260202221768711
R. Barão do Rio Branco, 203 - Paraguacu, Paraguaçu - MG, 37120-000, Brazil
Business Executive - Areado / Alterosa - MG64220675688835122
Indeed
Business Executive - Areado / Alterosa - MG
**Description:** Hunter profile; Commercial experience with SMEs; Higher education completed or in progress; Minimum of 2 years of experience in outbound sales; CNH B. Acquire new clients focusing on legal entities (prospecting), SMEs (small and medium enterprises); Negotiate and close sales; Perform technical sales, demonstrating service quality, showing market comparisons; Identify business opportunities, market and region; Include Dynamics sale after contract signing; Report weekly to the sales supervisor/manager on targets; Travel to meet clients. 2510190202501821450
Praça Henrique Vieira, 382 - Centro, Areado - MG, 37140-000, Brazil
Santander Specialist II 8h64372076755971123
Indeed
Santander Specialist II 8h
Santander Specialist II 8h Country: Brazil If you have the desire to grow and learn continuously, and are passionate about working with people, this could be your place! Santander is a growing ecosystem with the purpose of contributing to the prosperity of people and businesses. Here is the space to create the new, question, and challenge the market. It means having the urgency of the present and future aligned to always serve customers in the best possible way. It means being part of a global company that values diversity in all its dimensions and appreciates a flat organizational culture. At Santander, we have a culture of flat hierarchy, and within it we practice 4 clusters: Specialist, Leader, Head, and Partner. We have an opening for you to become a Santander Specialist, where you will be positioned as a Specialist, becoming the main expert in your area. Here, your role will be: Execution of business opportunities within the store workflow, enhancing the offering of products and services; Guiding customers through digital onboarding; Serving customers across all segments, ensuring an excellent experience; Acquiring new customers; In some stores, performance may also be expected in areas such as self-service, immediate service, management desk, treasury, and/or teller counter. You'll fit well with us if you have: Think Customer – I think about the customer Embrace Change – I drive change Act Now – I act quickly Move Together – I work as a team Speak Up – I speak openly For this role, we value: CPA 10 Certification – ANBIMA (but if you have CPA 20, even better!); Pursuing a Bachelor’s degree (but if you already have a completed degree or postgraduate studies, even better!); Knowledge of Microsoft Office Suite; Experience in sales. If this appeals to you, join Santander! \# BENEFITS Variable Compensation (PLR \+ RV); Medical and Dental Coverage; Meal and Food Allowance; Supplementary Pension; Life Insurance; Childcare Allowance; Gympass or Totalpass; Transportation Voucher; Programa Nascer; Be Healthy \- Program that encourages everyone to adopt healthier habits; PAPE \- Specialized personal support program. \#Sales \#Commercial \#CPA \#CEA \#CustomerService \#Customers \#ProsperaCustomerSpecialist \#ProsperaCollectionsSpecialist \#ProsperaRegionalCustomerSpecialist So? Want to be a spark? In our stores (branches), we count on the best managers in the market, who stand alongside customers to meet their needs and offer the most suitable solutions. If this appeals to you, join Santander! ️ \#HereYourSparkTransforms \#ComeToSantander \#BecomeASpark
Praça Getúlio Vargas, 201 - Sta Ines, Alfenas - MG, 37130-073, Brazil
TECHNICAL ASSISTANCE MANAGER64142235056129124
Indeed
TECHNICAL ASSISTANCE MANAGER
Racine Tratores is a dealership renowned for quality, trust, and personalized customer service. Since 1968, we have built our history with dedication, commitment, and professionalism. Above all, we value the human factor through the relationships we cultivate with our customers and employees, who are our greatest asset. More than market-leading products, we offer specialized technical assistance, delivering high-quality services and personalized support. These are our differentiators: a post-sales team committed to the satisfaction of our valued customers, combined with the dynamism and energy of our sales team. We are in constant evolution, always seeking new ways to innovate in service delivery and strengthen relationships with our customers, partners, and employees. **Responsibilities and duties** Responsible for supervising, planning, and managing service operations, ensuring high-quality delivery, customer satisfaction, and operational efficiency. Leads the team, manages contracts, develops strategies, and drives continuous process improvement. Key responsibilities: * Manage service sales and monitor parts sales within the workshop; * Responsible for department resources and profitability; * Conduct, coordinate, and oversee customer prospecting; * Participate in internal audits; * Participate in external audits; * Conduct periodic meetings with all technical assistance staff to address general internal and external company matters; * Responsible for preventive and corrective actions within the department; * Responsible for administration, control, and management of technical assistance performance indicators such as productivity, efficiency, absorption, and profitability; * Monitor and analyze repair quality through service return records. **Requirements and qualifications** * Bachelor's degree in Business Administration, Mechanical Engineering, or related fields; * Valid Class B driver's license (desirable); * Advanced knowledge of CASE products is a plus; * Experience in personnel management and the field is a plus. **Additional information** * Health and dental insurance; * On-site cafeteria; * Life insurance; * Study subsidy; * PPR (Profit Sharing Program). ### **Racine Group: 57 years of history** Since 1968, we have built our history with dedication, commitment, and professionalism. Above all, we value the human factor through the relationships we cultivate with our customers and employees, who are our greatest asset. More than market-leading products, we offer specialized technical assistance, delivering high-quality services and personalized support. These are our differentiators: a post-sales team committed to the satisfaction of our valued customers, combined with the dynamism and energy of our sales team. #### **Where we are** * Alfenas (MG) * Araraquara (SP)⠀⠀ * Jaú (SP) * Manhuaçu (MG) * Muriaé (MG) * Passos (MG) * Piumhi (MG) * Pouso Alegre (MG) * São João Del Rei (MG)
Praça Getúlio Vargas, 201 - Sta Ines, Alfenas - MG, 37130-073, Brazil
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