Job Summary: Technical support professional (Level 1 and Level 2) responsible for user support, IT asset inventory management, machine maintenance, and on-site/remote support for internal and external users. Key Highlights: 1. Agile and high-quality Level 1 and Level 2 technical support 2. IT asset inventory management and documentation 3. On-site and remote support for internal and external users Job Description:\- Key Responsibilities * Handling Level 1 and Level 2 support tickets, ensuring prompt and high-quality resolution. * Managing IT asset inventory and updating asset documentation. * Monitoring and managing security cameras across facilities, identifying maintenance needs. * Managing EDI integrations, monitoring data flows, and troubleshooting potential issues. * Maintaining computers (Mini Dell, laptops, and desktops): installation, configuration, and repairs. * Providing on-site and remote support to internal and external users. * Preparing budget estimates for IT asset procurement. * Delivering basic user training on corporate tools and IT best practices. * Creating and maintaining automations in the Freshdesk platform. Requirements \* 1–2 years of experience in Level 1/Level 2 technical support or a similar role. \* Proficiency in laptop, desktop, and peripheral maintenance. \* Familiarity with security camera monitoring and management systems. \* Knowledge of EDI integrations (a plus). \* Experience with Freshdesk or other helpdesk platforms. \* Basic understanding of networking (TCP/IP, Wi\-Fi, structured cabling) and Windows/Office. \* Strong communication skills, organizational ability, and user-focused service orientation. \* Currently pursuing a technical or technological degree in IT fields (preferred).
João Silva
Indeed · HR
João Silva
Indeed · HR
