Relationship Manager

Description

**Job Description and Responsibilities:** **Working Hours:** Example: Monday to Friday, from 8 a.m. to 5 p.m., with a 1-hour lunch break. **Level:** Professional **Employment Type:** Permanent – CLT * Manage the cooperative members’ portfolio to expand the cooperative’s reach within its operational area through prospecting visits, customer service, and product sales, while developing relationship strategies to meet customers’ needs and increase the cooperative’s business volume and market uptake of its products and services. * Achieve established targets by offering product and service solutions aligned with customer expectations; * Ensure promotion of offered products and services by clearly explaining and highlighting their advantages, benefits, interest rates, terms, commercial conditions, and the unique value proposition of the cooperative model. * Handle credit recovery for members, including digital customer service, in accordance with defined authority levels and the Cooperative’s Collection Policy; * Manage overdue collections to minimize the cooperative’s delinquency rate by issuing weekly reports and proactively managing the members’ portfolio, proposing alternatives for potential renegotiations; * Achieve established targets by offering product and service solutions aligned with customer expectations; * Ensure promotion of offered products and services; * Comply with requirements set by regulatory and supervisory bodies as well as institutional policies; * Handle credit recovery for members, including digital customer service; * Manage overdue collections to minimize the cooperative’s delinquency rate; provide necessary data for analysis and decision-making; * Ensure all approved operations undergo analyses consistent with established policies and regulations, supported by guarantees appropriate to the underlying business; Other related duties. * **Requirements:** * Completed undergraduate degree in Business Administration, Economics, Accounting Sciences, or related fields. * Proficiency in computer applications (Microsoft Office Suite: Word, PowerPoint, * Knowledge of negotiation techniques for financial products and services * Knowledge of cooperative credit legislation * Mastery of customer service techniques * Knowledge of the financial market * Proficiency in sales techniques * Knowledge of financial mathematics * Minimum certification: ANBIMA CPA-10 **Benefits:** Birthday Day Off, Medical Assistance, Dental Assistance, Childcare Allowance, Education Allowance, Gympass, Profit Sharing, Private Pension Plan, Life Insurance, Meal Voucher, Transportation Voucher