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Job Summary: This professional will serve as a bridge between the client and the company, translating expectations into solutions and ensuring system implementation and support. Key Highlights: 1. Implement and train health and social assistance systems. 2. Conduct testing, manage documentation, and provide technical support. 3. Actively resolve issues and ensure customer satisfaction. **Who We Are:** We are Inovadora — one of Brazil's leading software companies in health and social assistance. We believe in innovation and technology, but true innovation comes from hard work and challenging the impossible. We aim to grow — as a company, as a team, and as individuals. **Your Mission Will Be:** To serve as the bridge between the client and Inovadora, translating their expectations into solutions that address their pain points and add value to this partnership. **What You’ll Do:** * Implement our systems with clients, ensuring installation, configuration, and testing processes are executed successfully and enabling them to operate the contracted modules effectively. * Conduct training and refresher sessions on using our systems with clients, taking full ownership of the end-to-end process. * Test implementation modules and features offered in each version before release and deployment. * Manage documentation generated during implementations, ensuring all terms, reports, and other documents are validated and signed, thereby confirming service delivery. * Provide technical support — ranging from basic to advanced — to Inovadora’s clients via phone, e-mail, chat, or corporate WhatsApp, identifying issues encountered and supporting their resolution. * Log service tickets for your interactions, documenting client requests, system defects, and flaws in detail, and routing those requiring cross-functional support to the appropriate teams. * Monitor open tickets to ensure clients receive timely responses to their requests within agreed timeframes. * Visit clients onsite to closely observe and assess their interaction with and satisfaction regarding our solutions. **Requirements:** * Basic computer skills (Windows and Linux). * Proactivity in identifying and resolving issues to ensure customer satisfaction. * Completed or ongoing undergraduate degree is a plus. * Strong verbal and written communication skills. * Must reside in Rio Branco/AC. **How You’ll Work:** * Assume responsibilities aligned with the department’s plan. * Understand the business and have a solid grasp of interdependencies among involved variables. * Make operational decisions — even when precedents are lacking — while understanding the impact of your actions on your team and stakeholders with whom you interface most frequently. * Receive prioritized responsibilities and seek guidance and support as needed. * Deliver outputs of varying complexity, predominantly simpler and standardized ones. * Deliver quality results even when extra effort is required.
