OPERATIONS SUPERVISOR (TELEMARKETING)

Description

Job Summary: The supervisor will be responsible for managing, developing, and motivating the consultant team, ensuring goal achievement and high-quality customer service. Key Highlights: 1. Leadership and team management of consultants 2. Focus on team development and training 3. Ensuring goal achievement and customer satisfaction The supervisor will be responsible for managing, monitoring, and leading consultants; ensuring team development, training, motivation, and goal achievement in accordance with the company's internal policies. Routine responsibilities include call monitoring, providing feedback, managing employee time sheets, conducting terminations, and other duties pertinent to the role. Supervise team activities to achieve established goals; Develop and encourage the team to negotiate and resolve end-customer issues; * Monitor performance and provide feedback; * Perform administrative tasks; * Maintain the work environment, equipment, and furniture available for their role; * Stay updated on processes, procedures, products, and the contracting client's culture; * Act in alignment with the organization's values and standards; * 100% on-site work. **REQUIREMENTS AND QUALIFICATIONS** * **Bachelor's degree in progress or completed in any field;** * **Proven experience managing customer service teams in call center operations;** * **Knowledge of operational KPI analysis and proficiency with tools such as Excel and management systems (dialers, IVR, CRM);** * **Strong leadership, communication, conflict management, and results-oriented skills;** * **Analytical, organized profile with a continuous improvement mindset;** * **Availability to work various shifts according to operational needs.** Work location: BR 364, Via Verde, 2425, Floresta Sul \- Rio Branco, Acre. Minimum Education Level: Bachelor's Degree * Meal allowance * Life insurance * Career development plan * Dental assistance