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Job Summary: We are seeking professionals passionate about innovation and technology to work on network support and maintenance, technical problem analysis and resolution, and environment installation. Key Highlights: 1. Vibrant culture focused on innovation and respect for the customer. 2. Opportunity to explore skills and collaborate with brilliant minds. 3. Be part of a company that values diversity and inclusion. At Hitss, innovation is our fuel, curiosity is our engine, and respect for the customer is our compass. If you are driven by passion for creating disruptive technological solutions, constantly seek challenges that push the boundaries of what is possible, and believe that putting the customer first is the key to success, then you are in the right place. We want people who stand out, think outside the box, and are willing to explore new horizons. Here, every idea is valued, every question is encouraged, and every challenge is embraced as an opportunity for learning and growth. Join us and become part of a vibrant culture where innovation is fueled by relentless curiosity and respect for the customer permeates all our actions. Here, you will have the freedom to explore your skills, collaborate with brilliant minds, and transform the future of technology. If you are ready to join a company that believes talent is the key to success, submit your resume and join our team. We look forward to meeting you and jointly driving the next generation of technological solutions. **Come be a Hit!** **Responsibilities and Duties** * Handle service tickets, focusing on SLA compliance for support and maintenance; * Analyze and resolve technical issues; * Perform routine operational tasks; * Install and configure new environments. **Requirements and Qualifications** **Required Qualifications:** * Completed undergraduate degree; * Solid knowledge of SD-WAN networks, FORTINET, VELOCLOUD, MERAKI, and VIPTELA technologies; * Knowledge of internal Wi-Fi networks (MERAKI, ARUBA, CISCO AIR ON NET); * Experience with network devices such as Access Points, Switches, and Routers; * Experience configuring networks on Windows 7, 8, and 10; * Configuration and troubleshooting of routers and IP telephony. **Desirable Qualifications:** * Experience with network device monitoring technologies and solutions; * Experience with incident management tools; * Proficiency in Microsoft Office and familiarity with Cisco equipment will be considered advantageous. **Additional Information** Want to explore all our open positions? Visit our page: Hitss \- Work With Us https://globalhitss.gupy.io/ **Important: All our positions are open to persons with disabilities, gender equity, and racial/ethnic equity.** HITSS BRAZIL is a multinational company within the Claro Group, operating for over 30 years in the digital solutions and IT services market across 7 countries. Combining unparalleled experience and specialized expertise, our 5\.000 employees are committed to making the new happen every day. We invest in innovation with integrity and strive to develop inclusive, responsible, and sustainable solutions for our employees and customers. **Through our Diversity and Inclusion pillar, everyone has equal opportunities to build their career.** We do not discriminate based on gender, religion, race, sexual orientation, social status, or disability. If you enjoy challenges, trends, agile and innovative processes, this is your place. Join us!
