After Sales Support - Assistant for Full Service Processing

Descrição

Summary: This role is responsible for the complete handling of Full Service processes and ensuring smooth communication between customers, partners, and workshops. Highlights: 1. Opportunity to work in a solid multinational and multicultural team 2. Extensive technical trainings regarding products relevant for the position 3. Possibility of remote work ### **A Cargobull Service Solutions** **A Cargobull Service Solutions, Lda é um centro de serviços partilhados responsável pela prestação de serviços internos ao grupo Schmitz Cargobull em Portugal, encontrando‑se sediada em Santarém.** A nossa atividade caracteriza‑se por elevados padrões de qualidade, precisão e confidencialidade, refletindo o compromisso permanente com a melhoria contínua e com a excelência operacional. Colaboramos diariamente com equipas nacionais e internacionais do grupo Schmitz Cargobull, promovendo a uniformização de processos, o alinhamento estratégico e o apoio eficaz às necessidades das diferentes unidades de negócio. A equipa da Cargobull Service Solutions, Lda é composta por profissionais especializados, dedicados e altamente qualificados, cuja atuação transversal contribui de forma decisiva para o bom funcionamento das operações internas e para o reforço da eficiência global do grupo. Santarém from today Cargobull Service Solutions, Lda is strengthening its team with an ***After Sales Support – Assistant for Full Service Processing***, who will be responsible for the complete handling of Full Service processes and for ensuring smooth communication between customers, partners, and workshops. ### **Your duties** * Checking and processing of Full Service workshop repair cases in various systems (Trailer/Tyre/Cooling Unit); * Full Service fleet management taking into consideration the relevant contract terms; * Reinvoicing of costs based on Full Service contract terms; * Coordinate and facilitate the exchange of information between parties; * Enter the relevant information in the Schmitz Cargobull Systems; * Support customers, suppliers and internal colleagues regarding questions and issues related to the Full Service processing; * Provide support for contract extensions and activations when necessary; * Provide reports about completed cases. ### **Your profile** * Completed vocational training in a commercial field * Proficiency in MS Office Programs * English language required, any additional foreign language is an advantage (especially German) * Previous experience in trailer / trucking or similar industries is an advantage (especially dealing with spare parts) * Analytical and structured approach * Team and cooperation skills * Reliability and commitment * Independent and result\-oriented working style * Good communication skills and assertiveness * Strong customer and service orientation ### **Our offer** * Salary compatible with the functions performed; * Integration into a solid multinational and multicultural team; * Extensive technical trainings regarding products relevant for the position; * Possibility of remote work; * Contract without term. ### **More information** Please send your CV in Portuguese and English **Existem excelentes razões para se candidatar para se juntar à Schmitz Cargobul:** ----------------------------------------------------------------------------------- ### **Oportunidades de formação e desenvolvimento** ### **Programa de benefícios complementares** ### **Equipas dinâmicas** ### **Seguro de saúde privado complementar "Blue Collar"** ### **Apoio a feriados religiosos** ### **Jessica Vieira** HR/Accountant **Send email****Copy** Avenida Doutor Francisco Sá Carneiro Nº 86 2005\-337 São Pedro, Santarém\-Portugal