Come work for a large global financial and insurance products company! This is your chance !! Start a successful career in a renowned company in the international market! Great opportunity! Global insurance and asset management company seeks a responsible, organized, dynamic and team\-oriented person. **Responsabilidades e atribuições** The UEM Service Manager is responsible for the end\-to\-end service management of the Unified Endpoint Management (UEM) services.The role operates within an agile DevOps environment and ensures high\-quality, secure, and cost\-effective workplace mobility services across a complex matrix organization. Key Responsibilities: * Coordinate, monitor, and continuously improve UEM service delivery across the full service lifecycle; * Ensure end\-to\-end accountability for UEM services within agile Scrum and DevOps teams, with focus on North America; * Define, monitor, and analyze service KPIs including cost, quality, capacity, business continuity, and IT security; * Ensure compliance with global IT standards, processes, and service management frameworks; * Drive continuous service improvement aligned with ITIL best practices and cost optimization; * Act as escalation and complaint manager, supporting and consulting on related projects; * Design and evolve UEM service components across the matrix organization; * Manage and steer third\-party suppliers and operational service providers. **Requisitos e qualificações** * Strong experience with ITIL framework and IT Service Management; * Solid understanding of SLA management, KPI governance, and NPS metrics; * Experience in provider and vendor management; * Fundamental knowledge of ServiceNow; * Knowledge of Windows OS and mobile operating systems such as iOS and Android; * Fundamental knowledge of Microsoft Intune and modern deployment approaches; * Knowledge of Microsoft 365 products and integrations; * Fluent English with ability to explain complex topics clearly. Experience Requirements: * Proven experience in IT Service Management roles within global or enterprise environments, preferably supporting workplace, mobility, or endpoint services in agile and DevOps contexts. Education: * Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field, or equivalent professional experience. Working Model and Collaboration: * Brazil\-based role supporting North America stakeholders, working closely with international teams, suppliers, and internal business partners across multiple time zones. **Informações adicionais** **Modelo de contratação:** * PJ **Forma de atuação:** * Remoto Somos uma empresa de **consultoria em TI** com mais de 10 anos no mercado e contamos com um time de especialistas em recrutamento tech. Nosso processo é 100% focado na experiência de quem tanto importa, o candidato. Optamos por **fazer a diferença** e temos orgulho em dizer que todos que passam pela Keep Simple se sentem especiais. Possuímos um ambiente descontraído, colaborativo, e adotamos o ágil de verdade. **Faça parte da nossa história,** **\#vemprakeep**
João Silva
Indeed · HR
João Silva
Indeed · HR
